Summary
Overview
Work History
Education
Skills
Timeline
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JASPREET KAUR

Scarborough,ON

Summary

An energetic and highly motivated Chemical Laboratory Technician with experience in inorganic analyses in an environmental lab while adhering to standards of safety, accuracy and efficiency. Cultivates a collaborative environment as a member of a team through well-developed communication and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Client Service Representative

Concentrix
01.2022 - 12.2022
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.

TEAM LEADER

TIM HORTON'S
01.2017 - 01.2020
    • Use good time management and organizational skills when taking guests' orders, receiving payment for food/drink items purchased, and simultaneously preparing beverage and pastry products
    • Conduct general housekeeping duties, maintain food safety standards, and complete daily temperature logs and safety reports.
    • Supervised team members to confirm compliance with set procedures and quality requirements.
    • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

CHEMICAL LABORATORY STUDENT-TECHNICIAN

SENECA COLLEGE
05.2017 - 12.2018
  • Performed manual, physical, chemical and microbiological testing of raw material, in-process & finished products
  • Demonstrated good laboratory skills and solid working knowledge in Inorganic testing and requirements by preparing organic and inorganic compounds, performing instrumental chemical analysis, pipetting and conducting following procedures: serial dilution, plate counts, biochemical test, and gram's staining
  • Exhibited accountability for accuracy of results and data entry when operating and maintaining visible, ultraviolet, infrared, fluorimetric, and atomic absorption instruments to produce and report analytical results
  • Adhered to all safety procedures by applying knowledge and familiarity of safety features required in biochemical laboratory operations and hazards associated with Chemicals used therein.
  • Combined computer proficiency with technical skills to set-up high pressure liquid chromatographic (HPLC) and gas chromatographic (GC) instrumentation, prepare and run samples for HPLC and GC, analyze and report quantitative data using automated software
  • Utilized keen analytical skills to operate Agilent chromatographic instruments under ChemStation software, manipulate chromatographic data for external and internal standard analysis, and assess the quality of a chromatographic separation in terms of resolution and plate count parameters.

Education

Associate of Science - Faculty of Biological Sciences and Applied Chemistry

Seneca College
01.2018

Skills

  • Analytical Chemistry
  • Organic and Inorganic Chemistry
  • Culture Media Preparation
  • Technical Writing
  • Environmental Monitoring
  • DNA Fingerprinting
  • MS Office & Adobe Suite
  • Raw Material Limit Testing

Timeline

Client Service Representative

Concentrix
01.2022 - 12.2022

CHEMICAL LABORATORY STUDENT-TECHNICIAN

SENECA COLLEGE
05.2017 - 12.2018

TEAM LEADER

TIM HORTON'S
01.2017 - 01.2020

Associate of Science - Faculty of Biological Sciences and Applied Chemistry

Seneca College

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