Jaspal Dhillon
Winnipeg
Summary
Diligent Security professional with 2 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Tactical Guard( Loss Prevention Department)
Impact Security Group
10.2022 - Current
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Issued access cards to authorized personnel to monitor access points.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Club Security Guard Training
Rulay Entertainment
08.2022 - 10.2022
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Assisted in the development of comprehensive security protocols for improved crowd management during peak hours.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Used metal detectors or performed pat-downs and bag searches.
- Ejected unruly patrons from premises.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Lead
Intouch CX
01.2021 - 05.2022
- Delivered prompt service to prioritize customer needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Manager
Tim Hortons
04.2017 - 11.2020
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Private Pilot License - Aviation General Studies
Winnipeg Aviation Flight Training
St. Andrews MB01.2023
Computer Science
Northern College of Applied Arts And Technology
Timmins, ON08.2017
High School Diploma -
Sai Engineering College
Amritsar, India03.2015
Skills
- Coaching and Mentoring
- Secure Transportation
- Verbal and written communication
- Security Protocols
- Security Needs Assessment
- CCTV Operation
- Patrolling
- Threat Assessment
- FBS Full-body scanner trained
- Law Enforcement Collaboration
- Security camera monitoring
- First Aid Training
- Knowledge of supervisory concepts
Certification
- Restricted/Non-Restricted Firearm License
- Security Guard License
- First Aid CPR-C & AED Certificate
- WHMIS Qualified
- Private Pilot License
- Manitoba Class 5F Driver's License
- Quality Assurance Certification
Timeline
Retail Tactical Guard( Loss Prevention Department)
Impact Security Group
10.2022 - Current
Club Security Guard Training
Rulay Entertainment
08.2022 - 10.2022
Customer Service Lead
Intouch CX
01.2021 - 05.2022
Assistant Manager
Tim Hortons
04.2017 - 11.2020
Private Pilot License - Aviation General Studies
Winnipeg Aviation Flight Training
Computer Science
Northern College of Applied Arts And Technology
High School Diploma -
Sai Engineering College
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