AMANDA KEIL
Toronto,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loss Prevention / Tactical Guard
GardaWorld Security
04.2024 - Current
- Conduct tactical patrols to prevent theft, unauthorized access, and safety violations.
- Monitor CCTV systems, identify suspicious behavior, and respond to security incidents.
- Perform arrests and detain offenders when necessary while maintaining professionalism and adhering to legal protocols.
- Provide detailed incident reports and collaborate with law enforcement when required.
- Deliver excellent customer service while ensuring a safe and secure environment for staff and visitors.
Tactical Guard
Securiguard Services
04.2023 - 04.2024
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Observed video surveillance systems for prompt emergency response.
- Conducted daily store walk-throughs to identify potential security risks.
Security Guard Officer
Purolator
06.2021 - 03.2023
- Patrolled premises to prevent theft and unauthorized access.
- Conducted screening using metal detectors and scanning equipment.
- Responded to security alarms and incidents promptly to ensure workplace safety.
- Educated staff on security policies and procedures to enhance workplace safety.
- Monitored surveillance systems and reported suspicious activities to management.
- Trained new security personnel on protocols and emergency response techniques.
- Checked and verified photo identification prior to granting facility access.
- Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
Loss Prevention Lead
Saks Fifth Avenue
02.2021 - 03.2022
- Coordinated with other Loss Prevention Leads to share best practices and collaborate on initiatives that could benefit multiple store locations.
- Improved overall store security by implementing effective loss prevention strategies and conducting thorough investigations.
- Enhanced store safety by conducting frequent audits, ensuring compliance with company policies and local regulations.
- Developed strong partnerships with other departments to ensure seamless integration of loss prevention initiatives across the organization.
- Increased employee awareness of loss prevention efforts through regular training sessions and open communication channels.
Front Desk Concierge
OBN Security & Investigative Consultants
03.2021 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
Crew Member
Wendy’s (Saren Restaurants, Inc.)
09.2019 - 04.2020
- Delivered exceptional customer service in a high-volume environment.
- Maintained store cleanliness and product quality.
Call Centre Agent
Validity Research
01.2017 - 11.2017
- Conducted outbound customer calls, handled inquiries, and documented results.
- Maintained quality and professionalism in all interactions.
Education
Medical Office Assistant -
Academy of Learning College
Toronto, ONGraduate Certificate - Security Guard
Center of Security Management
Toronto05-2021
Skills
- Customer Service & Support
- Loss Prevention & Security Operations
- Tactical Response & Crime Prevention
- Conflict Resolution & Problem Solving
- Upselling & Cross-Selling
- Communication & Active Listening
- Time Management & Organization
- Data Entry & CRM Systems
- Security protocols
- Physical stamina
- Verbal and written communication
- Physical fitness
- Access control
- Emergency response
- Incident reporting
- Punctuality
- Reporting skills
- CCTV operation
- Patrol monitoring
- Surveillance
- De-escalation techniques
Certification
- Security Guard Certification (Ontario) – Center of Security Management, Toronto, ON (2022)
- Training includes: Use of Force, Emergency Response, Access Control, Report Writing
Languages
English
Full Professional
Timeline
Loss Prevention / Tactical Guard
GardaWorld Security
04.2024 - Current
Tactical Guard
Securiguard Services
04.2023 - 04.2024
Security Guard Officer
Purolator
06.2021 - 03.2023
Front Desk Concierge
OBN Security & Investigative Consultants
03.2021 - 06.2021
Loss Prevention Lead
Saks Fifth Avenue
02.2021 - 03.2022
Crew Member
Wendy’s (Saren Restaurants, Inc.)
09.2019 - 04.2020
Call Centre Agent
Validity Research
01.2017 - 11.2017
Medical Office Assistant -
Academy of Learning College
Graduate Certificate - Security Guard
Center of Security Management