JASON OBIENU
Gardena
Summary
Motivated IT support professional with hands-on experience troubleshooting hardware, supporting networked systems, maintaining documentation, and coordinating with cross-functional teams. Strong foundation in Windows OS maintenance, device configuration, and problem resolution across fast-paced environments. Skilled in monitoring systems, identifying issues, and working with remote support teams to resolve technical problems. Known for professionalism, strong communication, and the ability to work independently across multiple sites. Seeking to contribute technical troubleshooting, network support, and system maintenance skills to a security-focused IT operations team.
Overview
6
6
years of professional experience
Work History
Behavior Interventionist
Easterseals Southern California
04.2024 - 11.2025
- Maintained detailed documentation of assessments, progress updates, and daily activity logs with high accuracy.
- Organized records and ensured compliance with established guidelines. Use of EMR and EHR
- Communicated regularly with families, staff, and supervisors to resolve issues and clarify information.
- Used digital tools to create structured lesson materials and track performance data.
- Managed multiple cases simultaneously in a fast-paced environment.
- Enhanced program efficiency by streamlining documentation processes, ensuring compliance with regulatory standards.
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
Driver
Amazon DSP
05.2023 - 11.2023
- Managed delivery documentation, route records, and customer confirmations with strong attention to detail.
- Ensured accuracy in scanning, tracking, and reporting package statuses.
- Provided professional communication and resolved customer concerns.
- Documented vehicle checks and maintenance needs.
In-Home Caregiver
Visiting Angels
01.2022 - 09.2023
- Maintained accurate logs of client activities, condition changes, and care updates.
- Communicated effectively with supervisors and family members regarding documentation and care plans.
- Managed scheduling, appointment coordination, and daily task tracking.
- Monitored client health and reported changes to healthcare professionals promptly.
- Led implementation of EHR systems to enhance clinical workflows and patient data management.
- Supported the implementation of new EMR software, facilitating a smooth transition for staff and patients alike.
- Reduced medical errors by diligently documenting patient information and updating electronic health records.
Warehouse Worker
Amazon XL
08.2022 - 06.2023
- Processed high-volume inventory data, ensuring accurate tracking of shipments, returns, and transfers.
- Organized and maintained filing systems for freight documentation and inventory records.
- Managed inventory control processes to ensure accurate stock levels and timely fulfillment.
- Coordinated shipping and receiving activities, maintaining compliance with safety regulations.
- Optimized database performance through tuning and indexing strategies.
- Created comprehensive documentation for data models, processes, and system architecture.
Assistant Manager
Papa John's
06.2022 - 12.2022
- Managed employee schedules, payroll documentation, and daily operational reports.
- Maintained organized records and ensured accuracy in financial and staffing documentation.
- Trained employees on procedures, improving consistency and reducing errors.
- Resolved customer issues and maintained professional communication.
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Administered and maintained database systems to ensure optimal performance and reliability.
In-Home Caregiver
Maxim Healthcare Group
03.2020 - 12.2021
- Documented daily activities, academic progress, and behavioral updates.
- Maintained organized records and communicated changes promptly to supervisors.
- Supported scheduling, task planning, and documentation accuracy.
Education
Master of Science - Information Technology Management
Western Governors University
CA02-2027
Associate of Arts & Science - Network Administration
Ohlone College
CA05-2023
Associate of Science - Computer Science
Los Angeles Trade Technical College
CA06-2021
Skills
- Network & Systems Support
- Basic networking (IP, connectivity, device communication)
- Windows OS maintenance & patching
- Microsoft Server familiarity
- System monitoring & issue escalation
- Multi-site support coordination
- Security & Building Systems
- Experience supporting integrated systems
- Camera/network device maintenance (relevant from warehouse & operations roles)
- Documentation of system changes & troubleshooting steps
- KPI reporting support (logs, activity tracking)
- Familiarity with enterprise platforms (SAP/Vistex, AWS Foundations)
- Technical Tools
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Remote support tools
- Ticketing systems (ServiceNow familiarity)
- Device troubleshooting (Windows, macOS, tablets, scanners)
- Professional Strengths
- Strong problem-solving & critical thinking
- Excellent communication with on-site & remote teams
- Works independently with minimal supervision
- Highly organized & detail-oriented
- Strong follow-through & accountability
- Comfortable walking long distances across facilities
- SQL
- Wireless networking
- Router configuration
- Hardware and software monitoring
- Electronic health records management
- Electronic health records systems
- Electronic medical records systems
- Electronic medical records usage
- Medical Terminology Familiarity
- Medical terminology understanding
- Customer service
- Teamwork and collaboration
WORK PREFERENCE
Open to Remote, Hybrid, On-Site
Timeline
Behavior Interventionist
Easterseals Southern California
04.2024 - 11.2025
Driver
Amazon DSP
05.2023 - 11.2023
Warehouse Worker
Amazon XL
08.2022 - 06.2023
Assistant Manager
Papa John's
06.2022 - 12.2022
In-Home Caregiver
Visiting Angels
01.2022 - 09.2023
In-Home Caregiver
Maxim Healthcare Group
03.2020 - 12.2021
Associate of Arts & Science - Network Administration
Ohlone College
Associate of Science - Computer Science
Los Angeles Trade Technical College
Master of Science - Information Technology Management
Western Governors University