Jasmine Varghese
Belleville,Ontario
Summary
Customer-focused professional with over five years of experience in customer service and technical support. Expertise in resolving escalated inquiries and managing complex technical issues. Proven ability to analyze data and collaborate effectively with teams to enhance customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advisor II, Technical Support
Concentrix
02.2025 - Current
- Provide outstanding customer service through clear and effective communication with users, both online and in person, to identify and document their technical and financial concerns.
- Research and apply solutions by reviewing user guides, technical manuals, and financial documentation to effectively address and resolve user issues.
- Diagnose and resolve technical problems associated with financial transactions, reporting, and software functionality to ensure precise and efficient operations.
- Deliver expert guidance and training to users on technical issues, aiming to enhance their comprehension of financial processes and software functionalities.
Data Analyst
S&P Global
05.2018 - 04.2023
- Extracted and analyzed data to deliver actionable insights while adhering to quality standards.
- Investigated and resolved data discrepancies, improving accuracy of financial datasets.
- Identified automation opportunities and implemented solutions, achieving significant cost savings.
- Collaborated with cross-functional teams to streamline processes and improve operational synergies.
Education
Postgraduate Diploma - Supply Chain Management – Global Logistics
Loyalist College
Belleville, ON04.2024
Postgraduate Diploma - Project Management
Loyalist College
Belleville, ON05.2023
Master of Business Administration - Finance
Jagran Lakecity University
India04.2018
Bachelor of Commerce - Computers
The Bhopal School of Social Sciences
India04.2016
Skills
- Microsoft Office Suite and data analysis
- CRM platforms and inventory management
- Technical troubleshooting and problem-solving
- Lean methodologies and process improvement
Part-Time Work History
- Eclipse | August, 2024 | Belleville, ON
- Mc Donalds | June, 2023 | Belleville, ON
Certification
- Excel 2016 Essential Training | January 2020
- Food Handler Certification | May 2023
- First Aid & CPR/AED Level C | June 2024
- Scrum Fundamentals Certified (SFC) | March 2024
- AI & Agility: A Comprehensive Introduction | March 2024
- Inventory Management Foundations | May 2024
- Consulting Foundations: Client Management and Relationships | May 2024
Availability
Full availability
Timeline
Advisor II, Technical Support
Concentrix
02.2025 - Current
Data Analyst
S&P Global
05.2018 - 04.2023
Postgraduate Diploma - Supply Chain Management – Global Logistics
Loyalist College
Postgraduate Diploma - Project Management
Loyalist College
Master of Business Administration - Finance
Jagran Lakecity University
Bachelor of Commerce - Computers
The Bhopal School of Social Sciences
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