Pranav Ashit Parekh
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Advisor II, Technical Support
Concentrix Canada
10.2024 - Current
- As a Technical Support Advisor 2, I assist customers by diagnosing and resolving their technical issues over the phone, providing clear guidance and solutions
- I ensure a seamless customer experience by delivering expert advice and troubleshooting support for a variety of products and services
Advisor II, Content Moderator
Concentrix Canada
07.2023 - 09.2024
- As a content moderator I, actively engage with user and provide clear guidance and assistance
- Conduct regular glitch checks, promptly reporting identified issues for swift resolution
- Monitored user-generated content for accuracy and compliance with company policies, resulting in improved customer trust
Tech Sales Associate
Staples Canada
02.2022 - 07.2023
- As a Tech Sales Associate at Staples Canada, my responsibilities include providing expert advice and exceptional customer service to help clients find the right technology solutions to meet their needs
- I also consistently meet and exceed sales targets while maintaining a deep knowledge of the latest technology trends and products
Tech Sales Associate
Visions Electronics
09.2021 - 01.2022
- As a Tech Sales Associate at Visions Electronics, I provided personalized product recommendations and technical support to customers to help them make informed purchasing decisions
- Additionally, I proactively identify opportunities to increase sales and exceed monthly targets while staying up to date on the latest technology trends and advancements
Freelance Web Developer
- As a freelance web developer, I designed and developed custom websites to meet clients' specific needs and requirements
- Alpa Mind Training Website Development - alpamindpower.com
- Aachal Rai designs - aachalrai.com
- TablaGlobal Indian Instrument - tablaglobal.com
- Pro Fashion Kids wear - profashionvadodara.co.in
Intern Website Developer / Technical Assistance
Allianz Cloud
04.2020 - 08.2020
- Company Overview: India
- As a member of the project team, I contributed to the design and development of the frontend UI/UX and core engine fabric
- This involved analyzing design briefs and technical specifications to create a high-quality website
- Additionally, I provided technical assistance to new customers joining the platform to ensure a smooth onboarding experience
- India
Education
Bachelor of Computer Information Systems -
University of The Fraser Valley
Abbotsford, BC07-2023
Professional Communications Essential Associate -
University of The Fraser Valley
Abbotsford, BC07-2023
Skills
- Front-end development
- Javascript
- CSS
- HTML
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL
- Data cleaning
- Tableau
Certification
- CompTia IT Fundamentals (CompTia.org)
- Introduction to Data Analytics, IMB
- Excel Basics for Data Analysis, IMB
- Certified Secure Computer User (EC-Council)
- Personality development and public speaking
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Advisor II, Technical Support
Concentrix Canada
10.2024 - Current
Advisor II, Content Moderator
Concentrix Canada
07.2023 - 09.2024
Tech Sales Associate
Staples Canada
02.2022 - 07.2023
Tech Sales Associate
Visions Electronics
09.2021 - 01.2022
Intern Website Developer / Technical Assistance
Allianz Cloud
04.2020 - 08.2020
Freelance Web Developer
Bachelor of Computer Information Systems -
University of The Fraser Valley
Professional Communications Essential Associate -
University of The Fraser Valley
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