Jasmine Sandhu
Lincoln,ON
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
4
4
years of professional experience
Work History
Cosmetic Counter Manager
Hudson's Bay
Mississauga, Ontario
09.2023 - 09.2024
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Boosted individual product category sales by 30% by implementing effective upselling and cross-selling techniques.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
Supervisor
H&M
Burlington, Ontario
07.2022 - 09.2023
- Boosted loyalty program sign-ups by 70% each day through personalized customer interactions and staff education on the benefits of the program.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Teamlead
Sally Beauty
Hamilton, Ontario
11.2021 - 07.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Senior Beauty Advisor
Sephora
Chandigarh , India
03.2021 - 10.2021
- Analyzed sales trends to recommend promotional activities or changes in product assortment.
- Organized special events such as makeup demonstrations, fashion shows or promotions.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Education
Human Resources - HR
Mohawk College of Applied Arts And Technology
Hamilton, ON10-2023
BBA - Business Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08-2022
Skills
- Product Upselling
- Staff Management
- Complaint resolution
- Team training and development
- Client Relationship Building
- Team Collaboration
Timeline
Cosmetic Counter Manager
Hudson's Bay
09.2023 - 09.2024
Supervisor
H&M
07.2022 - 09.2023
Teamlead
Sally Beauty
11.2021 - 07.2022
Senior Beauty Advisor
Sephora
03.2021 - 10.2021
Human Resources - HR
Mohawk College of Applied Arts And Technology
BBA - Business Management
Sheridan College Institute of Technology And Advanced Learning
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