Teresa McRae
Kelowna,Canada
Summary
Dynamic sales professional with a proven track record in managing operations and cultivating strong client relationships. Expertise in customer interactions and service solutions, utilizing active listening, effective communication, and strategic problem-solving to enhance customer satisfaction and loyalty. Collaborative team player, adaptable to evolving needs, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in achieving customer and organizational objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cosmetic Counter Manager
Hudson's Bay Company
01.2020 - 06.2025
- Processed payments and registered sales effectively while assisting customers storewide, as needed.
- Conducted product demonstrations to educate clients on application techniques, product use, and benefits.
- Developed visually appealing merchandising displays to enhance customer engagement and drive sales.
- Collaborated with marketing teams to execute promotional events and campaigns, maximizing brand visibility.
- Established strong relationships with clients, fostering loyalty through personalized consultations, product recommendations, and follow-up.
- Educated team on event offers for achieving sales targets with strategic product placement and customer engagement.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Managed delicate customer interactions with polite professionalism, reaching resolutions promptly, according to store policies.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
Sales Associate
Hudson's Bay Company
11.2019 - 01.2020
- Drove sales growth through effective customer engagement and product knowledge.
- Fostered strong relationships with customers to enhance their shopping experience and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Licensed Real Estate Agent
Sutton Canwest, CIR Realty, Greater Calgary Real Estate
07.2004 - 09.2018
- Brokerage Rookie of the Year, multiple monthly Top Producer awards throughout my career.
- Advised clients on optimal buying and selling strategies, navigating complex real estate transactions to ensure compliance with provincial laws, municipal regulations, and industry standards.
- Document management and transaction logging.
- Analyzed local market trends to determine competitive pricing, and identify investment opportunities.
- Developed strategic marketing plans, including staging homes, open houses, and utilizing physical and digital platforms to enhance property visibility to buyers and investors.
- Negotiated contracts effectively, securing favorable terms for clients while fostering strong relationships with stakeholders.
- Collaborated with and coordinated with mortgage brokers, inspectors, and other service providers, utilizing strong communication skills and time management to facilitate smooth transaction experiences and create satisfied clients, as well as repeat and referral business.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
Contract Business Administration
The Yoga Studio Calgary, Belief Repatterning
07.2016 - 09.2017
- Daily operations, retail sales and merchandising, administration, and working with CRM systems like Mindbody and Constant Contact
- Advising current and prospective clients of suitable programs and options.
- Event registration, check-in, logistics support, and tear-down.
Education
Real Estate Agents Program, Residential Real Estate
Alberta Real Estate Association
Calgary, ABBachelor of Science - undefined
University of Calgary
Skills
- Demonstrated ability to exceed performance goals
- Commitment to exceptional client experiences
- Strong sales performance in real estate and retail sectors
- Independent and collaborative worker
- Effective problem solver
- Highly adaptable learner
- Strong verbal and written communication skills
- Client loyalty and referrals
- Continuous learner committed to client education
- Active listening
- Payment processing
- Multi-tasking and prioritizing
- Suggestive selling
- Product upselling
- Sales closing
- Attention to detail
Languages
English
Upper intermediate (B2)
Certification
- Relocations Specialist
- Negotiating for Real Estate
- Certified Condominium Specialist
- Designated Green Agent
- Accredited Buyers Representative
- Seniors Real Estate Representative
- Olds College: Farms, Ranch and Acreage Properties Program for REALTORS
Interests
- Sustainable, healthy, smart living
- Home staging, decorating and organizing
- Growing herbs, vegetables and flowers in home gardens
- Interior Design
- Hiking
- Yoga
- Mindfulness Practices
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Cosmetic Counter Manager
Hudson's Bay Company
01.2020 - 06.2025
Sales Associate
Hudson's Bay Company
11.2019 - 01.2020
Contract Business Administration
The Yoga Studio Calgary, Belief Repatterning
07.2016 - 09.2017
Licensed Real Estate Agent
Sutton Canwest, CIR Realty, Greater Calgary Real Estate
07.2004 - 09.2018
Bachelor of Science - undefined
University of Calgary
Real Estate Agents Program, Residential Real Estate
Alberta Real Estate Association