Jasmine Elayouty
Toronto,ON
Summary
Consistent honours student at Trent University in a BBA and LLB (Swansea) joint-study program eager to learn more about law and business operations and extremely knowledgeable about administrative support and logistics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Assistant
Trent University
09.2024 - Current
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with lawyers through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Customer Service Representative
H&M Hennes & Mauritz
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Adonis
09.2021 - 06.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
BBA - Business Administration And Management
Trent University
Peterborough04-2029
LLB - Law
Swansea University
Swansea, Wales04-2029
Skills
- Strong teamwork and collaboration skills
- Advanced Excel skills
- Multitasking and organization
- Administrative support
- Excellent ability to convey complex ideas clearly and work effectively in teams
- Data entry
Languages
English
Arabic
French
Certification
OJEN Finalist (2023)
Dean's List
French Certificate
Laws Certificate
Timeline
Program Assistant
Trent University
09.2024 - Current
Customer Service Representative
H&M Hennes & Mauritz
06.2022 - Current
Customer Service Representative
Adonis
09.2021 - 06.2022
BBA - Business Administration And Management
Trent University
LLB - Law
Swansea University
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