Thelma Uzomba
Edmonton,AB
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Assistant
School of Health & Life Sciences – MRD & MRI2nd Discipline, Medical Radiologic Technology, Diagnostic Medical Sonography, Combined Laboratory and X-Ray Programs
2023.02 - Current
- Proficiently create office correspondence and compile data reports using Microsoft Office Suite, email platforms, and specialized software applications
- Collaborative project coordination for diverse programs and departments
- Skillful management of inquiries and appointments across phone, email, and in-person interactions
- Actively participate in various committee meetings, diligently recording accurate minutes
- Employ adept records management by overseeing both electronic and paper-based filing systems
- Craft, evaluate, and refine program materials to ensure accuracy and relevancy
- Provide valuable assistance in student selection and enrolment management strategies, utilizing Campus Solutions platform
- Contribute to fulfillment of annual compliance requirements for program accreditation
- Demonstrate event planning prowess for school, department, and program-specific occasions
- Maintain office equipment, including printers and photocopiers, ensuring seamless operations
- Deliver exceptional customer service, fostering positive interactions and relationships
- Undertake additional responsibilities as assigned, reflecting adaptability and dedication.
- Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
Program Assistant
School of Continuing Education – Professional and Continuing Students, Professional Health Education Departments
2022.06 - 2023.02
- Utilizing Peoplesoft/Campus Solutions to assist with registration and enrollment process for courses and programs
- Utilizing Peoplesoft to assist with purchasing suppliers for staff and instructors including computer deployments
- Providing customer service and support to students, instructors, and staff
- Maintaining accurate records and databases for programs and courses
- Assisting with coordination and planning of events and activities
- Assisting with development and marketing of programs and courses
- Communicating with instructors and staff to ensure programs and courses run smoothly
- Helping to create and maintain positive and inclusive learning environment for students
- Assisting with administration of program assessments and evaluations
- Booking meetings and taking meeting minutes
- Preparing and tracking purchase requisitions and processing invoices
- Managing day-to-day operations of departments.
- Supported development of new programs through thorough research and analysis of industry trends.
Home Client Support Agent
Concentrix
2021.07 - 2022.05
- Answering inbound calls and providing customer support
- Greeting customers in courteous, friendly, and professional manner
- Listening attentively to customer needs and concerns
- Demonstrating empathy while building rapport with customers
- Providing polite, thorough assistance, even in stressful situations
- Shaping five-star customer service experience for each person interacted with
- Building knowledge of client products and services
- Participating in activities and up-training designed to improve customer satisfaction and business performance
- Working across multiple screens and systems concurrently
- Maintained energy and enthusiasm in fast-paced environment.
Leading Specialist / Administrative Assistant
Fairstone Financial Canada
2019.11 - 2021.06
- Providing best-in-class customer service to current and prospective customers, on phone or in person
- Creating welcoming environment, helping customers feel understood and relieved to have found excellent financial solution
- Responding promptly to all customer applications/inquiries
- Building trust and maintaining ongoing relationships
- Meeting and exceeding individual and team targets
- Handling all incoming customer inquiries and applications coming through different marketing channels
- Soliciting for new and renewal business through customer contact to generate sales leads, in-person and over phone
- Effectively gathering information during loan application process to offer personalized lending solution to each customer
- Managing overdue accounts by understanding customer's situation, being solution-driven and treating each customer with respect and empathy
- Collected, arranged and input information into database system
- Developed and updated tracking spreadsheets for collection, insurance and loan application tasks
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Legal Assistant
The Oak Law Firm Canada
2018.06 - 2018.10
- Developed and managed up to 100 employment law cases simultaneously
- Contacted clients to schedule appointments and discuss progress of cases
- Created weekly, monthly and quarterly expense reports
- Revised and finalized letters, briefs and memos
- Promoted firm's value and brand, and researched legal market to target new accounts
- Assisted attorneys with reviewing and organizing reports
- Authored over 30 affidavits for use in employment and labor law cases
- Prepared for trials, conducting legal research, and drafting pleadings
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Developed positive working relationship with courts, clients, law enforcement members and attorneys
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys
- Reviewed, edited, and proofread legislation drafts for proper grammar, spelling, punctuation, and formatting.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Bachelor of Commerce - Business Management
MacEwan University
Edmonton, AB04.2020
Skills
- Strong technical and computer skills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Customer Data Confidentiality
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Meeting facilitation
- Program Administration
- Teamwork and Collaboration
- Creative Problem-Solving
- Information Management
Certification
- Professional development completed in Business Marketing
- Bookkeeping and Accounting Basics certificate completion in progress.
- Booking Basics course completed
- Accounting Basics course completed.
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Timeline
Program Assistant
School of Health & Life Sciences – MRD & MRI2nd Discipline, Medical Radiologic Technology, Diagnostic Medical Sonography, Combined Laboratory and X-Ray Programs
2023.02 - Current
Program Assistant
School of Continuing Education – Professional and Continuing Students, Professional Health Education Departments
2022.06 - 2023.02
Home Client Support Agent
Concentrix
2021.07 - 2022.05
Leading Specialist / Administrative Assistant
Fairstone Financial Canada
2019.11 - 2021.06
Legal Assistant
The Oak Law Firm Canada
2018.06 - 2018.10
Bachelor of Commerce - Business Management
MacEwan University
- Professional development completed in Business Marketing
- Bookkeeping and Accounting Basics certificate completion in progress.
- Booking Basics course completed
- Accounting Basics course completed.
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