JASMINE Colin
Lancaster,CA
Summary
Lead supervisor for a major bank corporation since July 2018. Has received numerous accolades from various departments within each branch dedicated for the continuous operations inside the agency. When I am not running the banking branch, I enjoy spending time with my family and pursuing my education part-time towards a future in higher financing opportunities.
Overview
9
9
years of professional experience
Work History
Universal Banker
Mission Valley Bank
11.2024 - Current
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Provided comprehensive account services, addressing client inquiries and resolving issues efficiently.
- Educated clients on product offerings, enhancing customer engagement and satisfaction.
- Collaborated with team members to streamline processes, improving service delivery times.
- Implemented risk management strategies to safeguard assets and minimize losses.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted clients in selecting appropriate financial products tailored to individual needs.
- Managed customer inquiries and resolved issues promptly, enhancing client satisfaction.
Branch Operations Lead
JPMorgan Chase
07.2018 - 10.2024
- Led associates to maintain optimal performance within branch environment.
- Oversaw daily operations involving account balancing and securing necessary funds.
- Resolved periodic challenges, implementing strategies for effective outcomes.
- Facilitated internal audits to promote consistency in accounting practices.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Led cross-functional teams in executing process improvement initiatives, driving operational excellence.
- Mentored junior staff on best practices, fostering skill development and team cohesion.
- Implemented data-driven strategies to optimize resource allocation and workflow management.
- Analyzed performance metrics to identify areas for improvement and drive strategic decision-making.
- Collaborated with stakeholders to align operations with corporate goals, ensuring seamless execution of projects.
- Developed training programs to enhance employee skills and promote adherence to compliance standards.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Catering Coordinator
Panera Bread
09.2016 - 07.2018
- Executed follow-ups with event staff to confirm scheduling and logistics.
- Designed contracts, collected fees and booked venues for events.
- Liaised with sales team to drive revenue and promote services.
- Coordinated catering orders, ensuring timely delivery and high-quality presentation for various events.
- Collaborated with kitchen staff to optimize menu selections based on client preferences and dietary requirements.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction through personalized service.
- Streamlined the catering process by implementing new scheduling tools, improving workflow efficiency.
- Oversaw inventory management for catering supplies, reducing waste and ensuring availability of necessary items.
- Trained new team members on catering procedures and standards, fostering a knowledgeable workforce.
- Analyzed client feedback to identify areas for service improvement, leading to enhanced operational outcomes.
- Led promotional initiatives aimed at increasing catering sales and expanding market reach within the community.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Ensured seamless execution of events with diligent planning and attention to detail.
Education
AA of Science - Business Administration
Antelope Valley College
Lancaster, CA01.2016
High School Diploma - General Education
Lancaster High School
Lancaster, CA01.2013
Skills
- Bi-lingual (Spanish speaker)
- Manages execution of tasks effectively,
- Accurately, and promptly
- Resilient and adaptable
- Engages and inspires others
- Drives for results
- Communicates effectively to de-escalate
- Complications
- Relates well with others
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
Mission Valley Bank
11.2024 - Current
Branch Operations Lead
JPMorgan Chase
07.2018 - 10.2024
Catering Coordinator
Panera Bread
09.2016 - 07.2018
AA of Science - Business Administration
Antelope Valley College
High School Diploma - General Education
Lancaster High School
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