Jasmeen Sroay
Hannon,ON,ON
Summary
Experienced and results-driven Sales Advisor with over 2 years of experience in telecommunication industry and managing administrative tasks. Proven track record of consistently exceeding sales targets, increasing monthly sales and delivering over 6 years of exceptional customer service. Skilled in building strong customer relationships, negotiating deals and resolving customer inquiries. Committed to delivering outstanding results and driving business growth. Passionate about making a difference in the customer journey and contributing to a dynamic team.
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Tiny Hoppers
03.2023 - Current
- Currently teaching preschoolers activities focused on cognitive skills
- Providing care for kids as well as keeping track of attendance, daily activities logged into app and sending to parents
- Maintaining paperwork related to allergies, child's information and maintaining proper ratios
- Keeping policies updated and maintaining everyday paperwork
- Documenting daily observations related to activities performed daily and child's development or changes
- Providing coaching and new ideas to team members on how to achieve successful results in a fast-paced environment
- Providing training to new supply teachers regarding policies and procedures.
Communication Consultant
Rogers Communications
06.2021 - 02.2023
- Developed, extended and maintained strategic relationships with customers
- Determined customer needs and recommended the best solution
- Sold products and services and exceeded sales targets every week
- Completed target of outbound calling every month and created some customer relations based on the results
- Provided technical support for services sold and hardware related issues
- Educated customers with easy solutions
- Worked as team leader and coached new hires on how to effectively manage customer relations by recommending the correct products and services
- Ensured customer concerns were resolved in high priority and provided coaching to team regarding troubleshooting.
- Delivered comprehensive media training sessions for executives, improving their public speaking and presentation skills.
- Evaluated the performance of communication efforts using data-driven metrics, adjusting strategies as needed to optimize results.
- Built a robust network of industry experts who provided valuable insights into current trends impacting the field of communications consulting.
- Implemented effective crisis communication management, mitigating potential damage to client reputation.
Store Manager
Popeyes Lousiana Kitchen
08.2018 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Diploma in Health, Wellness and Fitness -
Mohawk College
Hamilton, ONDiploma - HR Management
McMaster University
Skills
- Daycare management
- Documentation And Reporting
- Data Entry
- Decision-Making
- Coordinating with Teachers and Specialists
Languages
English
Hindi
Punjabi
References
- Harleen Harry, McMaster Nuclear Reactor-NAA department, harryh@mcmaster.ca
- Dennielle Lacroix, Tiny Hoppers Rymal, Director, stoneycreek.rymal@tinyhoppers.ca
Timeline
Preschool Teacher
Tiny Hoppers
03.2023 - Current
Communication Consultant
Rogers Communications
06.2021 - 02.2023
Store Manager
Popeyes Lousiana Kitchen
08.2018 - 05.2021
Diploma in Health, Wellness and Fitness -
Mohawk College
Diploma - HR Management
McMaster University
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