Kaitlyn Quinn
Tiny, ON,ON
Summary
Detail-oriented and dedicated administrative professional with a proven track record of delivering exceptional customer service in dynamic, fast-paced environments. Possesses strong decision-making skills and keen attention to detail, adept at managing multiple concurrent tasks efficiently. A self-motivated work ethic ensures effective performance both independently and within team settings, contributing to overall organizational success. Committed to fostering positive relationships and enhancing operational efficiency through proactive support and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Administration & Office Support Specialist
Kempenfelt Windows and Doors
06.2024 - Current
- Provide office administration support, including scheduling, data entry, document preparation, and records management.
- Prepare and process purchase orders, reports, invoices, and other project-related documents.
- Track budgets, expenses, and financial records to support accurate reporting.
- Coordinate staff, resources, and timelines to ensure project efficiency.
- Communicate with clients, vendors, and internal staff to support smooth workflows.
- Deliver professional service through phone, email, and in-person interactions, enhancing customer satisfaction.
- Maintain confidentiality and accuracy in handling sensitive records, both digital and physical.
- Manage office supplies, inventory, and equipment to support daily operations.
- Assist with payroll processing and related administrative tasks.
- Serve as certified JHSC Co-Chair, ensuring compliance with the Occupational Health and Safety Act and workplace safety policies.
- Facilitate JHSC meetings, prepare minutes, and contribute to safety recommendations.
- Coordinate and document health and safety procedures, including inspections, incident reports, and first aid audits.
- Promote a safe work environment by conducting inspections, reporting hazards, and recommending preventative measures.
- Support workplace safety as a certified First Aid provider.
Real Estate Sales Representative (Part-Time)
Coldwell Banker The Real Estate Centre Brokerage
01.2020 - Current
- Liaised between buyers and sellers to support smooth and positive transactions.
- Prepared and processed contracts, paperwork, and documentation with accuracy and timeliness.
- Conducted market research to identify trends and opportunities.
- Communicated with clients to assess property needs and preferences.
- Built strong client relationships through professional communication and exceptional customer service.
- Coordinated with lenders, inspectors, and attorneys to facilitate seamless home-buying processes.
- Organized open houses and property showings to maximize buyer engagement.
- Promoted listings and enhanced personal brand using social media and digital marketing tools.
Project Coordinator/Administrator
ServiceMaster of Barrie
01.2021 - 06.2024
- Enter and update project details in company software, including schedules, timelines, and progress tracking.
- Maintain accurate job files and documentation to reflect project developments.
- Assign tasks, coordinate schedules, and oversee multiple projects simultaneously.
- Communicate effectively with colleagues, clients, subcontractors, and external partners.
- Coordinate resources such as site access, equipment, and materials to support project needs.
- Prepare and process project documentation, including purchase orders, testing requests, and courier requirements.
- Ensure compliance with company and insurance policies and procedures.
- Build and maintain positive relationships with clients, subcontractors, and staff through strong customer service.
- Support workplace health and safety by conducting daily safety talks, identifying hazards, updating the JHS board, and leading monthly inspections.
Cleaning Technician
ServiceMaster of Orillia
01.2016 - 01.2020
- Restoration of damaged contents
- Arrangement of materials and equipment required for job tasks
- Documentation of damaged items during job assessment
- Assisted mitigation team with tasks such as extraction and re-building
- Assisted in training new team members on company protocols and best practices for exceptional service delivery
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines
- Safeguarded property integrity by careful handling of client belongings during the cleaning process
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members
Customer Service Representative (Cashier)
MacDonald’s
01.2015 - 01.2016
- Greeted customers in a professional manner both in the lobby of the restaurant and drive-thru
- Communicated with co-workers about the needs of customers
- Accurately completed customer orders promptly
- Monitored wait times and customer needs to ensure the orders were completed on time
- Responsible for a float of money and proper documentation of the amount in the till at the beginning and end of the shift.
Education
Real Estate Sales Person – Certificate Program -
Humber College
09.2020
Business Administration – General Diploma Program -
Georgian College
05.2020
Skills
- Adaptability
- Attention to Detail
- Calendar & Schedule Management
- Confidential Records Management
- Critical Thinking and Problem-Solving
- Customer Engagement
- Data Entry & Database Management
- Effective Team Collaboration
- Effective Time Management
- Innovative and Self-Motivation
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Reliability and Dependability
- Strong Written and Verbal Communication
Certification
- Joint Health and Safety Certification (Part 1 and 2) - 2025
- First Aid and CPR - 2025
Certifications/Licenses
Valid G-level driver’s license
References
Available upon request
Timeline
Project Administration & Office Support Specialist
Kempenfelt Windows and Doors
06.2024 - Current
Project Coordinator/Administrator
ServiceMaster of Barrie
01.2021 - 06.2024
Real Estate Sales Representative (Part-Time)
Coldwell Banker The Real Estate Centre Brokerage
01.2020 - Current
Cleaning Technician
ServiceMaster of Orillia
01.2016 - 01.2020
Customer Service Representative (Cashier)
MacDonald’s
01.2015 - 01.2016
Business Administration – General Diploma Program -
Georgian College
Real Estate Sales Person – Certificate Program -
Humber College
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