Jasleen Kaur
Edmonton,AB
Overview
5
5
years of professional experience
Work History
Guest Service Associate
Comfort Inn & Suites
Etobicoke, ON
04.2022 - 02.2024
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Provided guests with information on local attractions, restaurants and transportation services to enhance their stay.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
Customer Service Representative
Superline Careers
Mississauga, ON
01.2019 - 03.2022
- Successfully managed outbound and inbound calls to address delinquency concerns with account holders.
- Utilized effective scripting strategies to keep calls concise and focused on solutions, resulting in increased repayment rates.
- Demonstrated exceptional negotiation skills to establish repayment plans tailored to the financial capacities of individual account holders.
- Implemented rigorous documentation practices, ensuring accurate and comprehensive records of each interaction.
- Conducted timely follow-ups to monitor progress, address concerns, and provide ongoing support for account holders in repayment programs.
Education
High School Diploma -
Northern College
Scarborough11.2019
Skills
- Data Entry
- Food and Beverage Area Setup
- Transportation Arrangements
- Reporting capabilities
- Customer Service
- Concierge services
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Guest Service Associate
Comfort Inn & Suites
04.2022 - 02.2024
Customer Service Representative
Superline Careers
01.2019 - 03.2022
High School Diploma -
Northern College