Ray Anthony Naingue
Calgary,Canada
Summary
Accomplished professional with expertise in ISO 9001 as a certified lead auditor and technical trainer, demonstrating strong organisational and time management skills. Proficient in data analysis, entry, and hospitality software, with a keen attention to detail and ability to work independently or within a team. Adept at ensuring guest satisfaction through excellent interpersonal and communication skills, VIP guest protocol, and customer interfacing. Committed to maintaining high ethical standards while delivering exceptional service in the hospitality industry.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Guest Service Associate
Courtyard and Residence Inn by Marriott
09.2023 - 03.2025
- Process guest check-in and check-out
- Answering phone calls and addressing any guest inquiries through telephone, guest messaging platform, email
- Taking and inputting reservations through the company software
- Maintaining positive and professional guest relations
- Maintaining knowledge of property locations, amenities, services, pricing, and unit layouts
- Attend guest requests
- Able to enroll with an of 20 new Marriott Membership per month
Human Resource and Admin Officer
Platform Technologies Inc.
02.2022 - 02.2023
- Company Overview: Philippines
- Administer officer requirements and assistance
- Established human resource processes
- Spearheaded the business planning and documentation requirements
- Conducts research on the Improvement and Digitalization of Farm to Table Infrastructure (Cebu, Philippines)
- Philippines
Assistant Quality Manager
Jpark Island Resort & Waterpark Cebu
05.2012 - 03.2020
- Company Overview: Philippines
- Develop and implement the Quality Management system framework of the Hotel in accordance to ISO 9001 requirement
- Establish process and aligned with interfacing department for smooth implementation
- Help develops the top management when it comes to business strategies and dissect it into process objectives and activities
- Ensure all stakeholders both internal and external are well informed, coordinated as to the quality management system of the hotel
- Provide leadership and technical support to a team of Quality and Management System specialists while shepherding critical processes, documentation, training, and business improvement initiatives
- Ensure continued certification of ISO 9001:2015 through planning, conduct regular internal audit and management reviews
- Effectively perform leadership activities necessary for the adequate performance of a competent, proactive, and engaged team, including hiring, development, salary administration, performance management, mentoring, and coaching
- Ensuring the management system supports regulatory and corporate compliance requirements
- Providing Management system training and mentoring as required to department staff
- Oversee the day-to-day activities of the Quality Advisory team, advising on all processes, issues, and urgent matters
- Appropriately structure tasks and coordinate activities across the team
- Assist in project coordination, documentation and monitoring of all deliverables
- Develop control of records and control of documents of the organization
- Monthly monitoring of key performance indicators and quality objectives
- Develop and apply performance indicators that align with program performance and department objectives
- Manage the filing, distribution, retention, and disposal of documents according to regulations and company policy
- Conducts root cause analysis of any non-conformities and provide adequate corrective action
- Philippines
Education
College Diploma - Business Administration
Southern Alberta Institute of Technology
01.2023 - 08.2024
Bachelor of Science - Industrial Engineering
Cebu Institute of Technology University
06.2001 - 10.2005
Skills
- Strong organizational skills
- Time management skills
- Technical trainer on ISO 9001
- Basic Food Safety
- Certified Lead Auditor of ISO 9001:2015
- Excellent interpersonal skills
- Communication skills
- Data analysis
- Data entry
- Well-versed in Adobe
- Microsoft Office (MS Word, MS Excel, MS PowerPoint)
- Ability to work independently
- Less supervision
- Skilled in research
- Attention to detail
- Organized
- Morally and ethically sound
- Team oriented
- VIP guest protocol
- Customer interfacing
- Hotel service knowledge
- Guest satisfaction monitoring
- Focused listening
- Billing accuracy assurance
- Hospitality software literacy
Certification
ISO 9001:2015 Lead Auditor
Timeline
Guest Service Associate
Courtyard and Residence Inn by Marriott
09.2023 - 03.2025
College Diploma - Business Administration
Southern Alberta Institute of Technology
01.2023 - 08.2024
Human Resource and Admin Officer
Platform Technologies Inc.
02.2022 - 02.2023
Assistant Quality Manager
Jpark Island Resort & Waterpark Cebu
05.2012 - 03.2020
Bachelor of Science - Industrial Engineering
Cebu Institute of Technology University
06.2001 - 10.2005
ISO 9001:2015 Lead Auditor
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