Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaskomal Kaur

Toronto

Summary

Personable and dedicated customer service representative with extensive experience in customer service industry. Articulate, enthusiastic and results-oriented with demonstrated passion.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CORPORATE SECURITY OPERATOR

CIBC Headquarter
04.2023 - Current
  • Improved corporate security posture by conducting regular risk assessments and implementing necessary mitigations.
  • Developed comprehensive security policies and procedures for enhanced organizational protection.
  • Streamlined incident response processes, resulting in faster resolution of security issues.
  • Conducted thorough investigations into suspected security breaches, leading to the identification and mitigation of vulnerabilities.
  • Managed access control systems, ensuring only authorized personnel had access to sensitive areas and information.
  • Collaborated with IT departments on cybersecurity strategies, preventing data breaches and protecting sensitive information from cyber threats.
  • Coordinated executive protection services for high-profile company leaders during travel or special events.
  • Assisted with on-the-job training of new employees and students and provided input to supervisors regarding training performance.
  • Responded to medical emergencies, bomb threats, fire alarms, and intrusion alarms.

EARLY CHILDHOOD EDUCATOR

Elmwood Daycare
09.2022 - 03.2023
  • Created safe and nurturing learning environment for preschoolers.
  • Developed innovative activities to engage young children in learning process.
  • Guided students to develop social, emotional and physical skills.
  • Established positive relationships with students & families.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Modified general preschool curriculum for special-needs students.
  • Followed licensing guidelines and educational standards to provide proper care of children.

TRUCK DISPATCHER

Rai Dispatch
04.2022 - 07.2022
  • Communicating with other departments and customers, obtaining and providing pricing quotes and availability from suppliers, coordinating with customers, and placing orders.
  • Schedule truck drivers, delivery vehicles, and ideal delivery windows and timeframes as necessary.
  • Accepted customer and business client phone calls and emails to coordinate delivery schedules and logistics.
  • Generate bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries.
  • Handle city dispatch, payroll system, load-link, border custom clearance.
  • Knowledge of cross border and local dispatching regulations, border clearance and software i.e; ELD, load-link, Expert and AVAAL.
  • Keep track of shipments and follow-up with operational department.

CUSTOMER SERVICE LOAN ADVISOR II

Concentrix
01.2021 - 02.2022
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Obtained copies of applicants' credit histories and reviewed. paperwork to determine feasibility of granting loans.
  • Explained to customers different types of loans and credit options that were available, as well as terms of those services.
  • Approved loans within specified limits and referred loan applications outside those limits to management for approval.

SECURITY GUARD

Gardaworld & ISSA
01.2019 - 01.2022
  • Patrolled and monitored premises by foot.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Checked and verified photo identification prior to granting facility access.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

EARLY CHILDHOOD EDUCATOR

Friendly Little Campus-2
08.2019 - 03.2020
  • Enhanced sensory and perceptual-motor skills, language, cognition and memory development by employing both traditional and modern educational strategies & techniques.
  • Modeled positive behavior and communication skills for students.
  • Identified children showing signs of emotional, developmental or health-related problems, communicating concerns to parents.
  • Engaged children in age-appropriate activities to help enhance and improve skills.
  • Served meals and snacks in accordance with nutritional guidelines.

Education

DIPLOMA IN EARLY CHILDHOOD EDUCATION -

Northern College At Pures, Toronto
01.2020

Skills

  • Customer service expertise
  • Microsoft PowerPoint, Excel and Word
  • Executive Protection
  • Incident Management

Certification

  • Registered Early Childhood Educator
  • Licensed Security Guard License
  • Smart Serve
  • First Aid & CPR Level C

Timeline

CORPORATE SECURITY OPERATOR

CIBC Headquarter
04.2023 - Current

EARLY CHILDHOOD EDUCATOR

Elmwood Daycare
09.2022 - 03.2023

TRUCK DISPATCHER

Rai Dispatch
04.2022 - 07.2022

CUSTOMER SERVICE LOAN ADVISOR II

Concentrix
01.2021 - 02.2022

EARLY CHILDHOOD EDUCATOR

Friendly Little Campus-2
08.2019 - 03.2020

SECURITY GUARD

Gardaworld & ISSA
01.2019 - 01.2022

DIPLOMA IN EARLY CHILDHOOD EDUCATION -

Northern College At Pures, Toronto

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