Jaskomal Kaur
Toronto,ON
Summary
Personable and dedicated customer service representative with extensive experience in the customer service industry. Articulate, enthusiastic and results-oriented with demonstrated passion.
Overview
6
6
years of professional experience
Work History
CORPORATE SECURITY OPERATOR - CIBC Headquarter
Allied Universal
04.2023 - Current
- Improved corporate security posture of CIBC banks around the globe by conducting regular risk assessments and implementing necessary mitigations.
- Conducted thorough investigations into suspected security breaches, leading to the identification and mitigation of vulnerabilities.
- Collaborated with IT departments on cybersecurity strategies, preventing data breaches and protecting sensitive information from cyber threats using different software.
- Coordinated executive protection services for high-profile company leaders during travel or special events.
- Assisted with on-the-job training of new employees and supervise a team of 8-10 employees.
- Responded to medical emergencies, bomb threats, fire alarms, and intrusion alarms.
DISPATCHER
Rai Dispatch
04.2022 - 07.2022
- Communicating with other departments and customers, obtaining and providing pricing quotes and availability from suppliers, coordinating with customers, and placing orders as needed
- Schedule truck drivers, delivery vehicles, and ideal delivery windows and timeframes as necessary
- Accepted customer and business client phone calls and emails to coordinate delivery schedules and logistics
- Generate bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries
- Handle city dispatch, payroll system, load-link, border custom clearance
- Knowledge of cross border and local dispatching regulations, border clearance and software i.e; ELD, load-link, Expert and AVAAL
- Keep track of shipments and follow-up with the operational department.
Tactical Security Guard
GardaWorld
01.2019 - 02.2022
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
CUSTOMER SERVICE ADVISOR
Concentrix
01.2021 - 02.2022
- Used software and tools to create documents and other communications
- Communicated effectively with associates and customers both verbally and written through email/texts/phone call on daily basis.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loans within specified limits and referred loan applications outside those limits to management for approval.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Built loyal clientele through friendly interactions and consistent appreciations.
Education
DIPLOMA IN EARLY CHILDHOOD EDUCATION -
Northern College At Pures, Toronto
Toronto, Canada01.2020
Skills
- Customer service expertise
- Executive Protection
- Microsoft PowerPoint, Excel and Word
- Crime Prevention Strategies
- Call Center Customer Service
- Technical Troubleshooting
- Registered Early Childhood Educator
- Dispatcher
- Licensed Security Guard License
- Smart Serve
- First Aid & CPR Level C
Timeline
CORPORATE SECURITY OPERATOR - CIBC Headquarter
Allied Universal
04.2023 - Current
DISPATCHER
Rai Dispatch
04.2022 - 07.2022
CUSTOMER SERVICE ADVISOR
Concentrix
01.2021 - 02.2022
Tactical Security Guard
GardaWorld
01.2019 - 02.2022
DIPLOMA IN EARLY CHILDHOOD EDUCATION -
Northern College At Pures, Toronto
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