Simranjit Kaur
Scarborough,ON
Summary
A highly skilled service oriented professional with enthusiasm to adapt quickly to new information and methodologies. Great confidence level with a strong positive attitude and excellent verbal and written communication. Fantastic team player and goal oriented person who is driven to meet any expectation under extreme stressful environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Security Operator
CIBC Headquarters
05.2023 - Current
- Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
- Dispatch of personnel and escalation based on event type
- Liaises with employees, visitors and vendors in a helpful, cordial and pro-active manner
- Performs data entry in a timely, accurate and inclusive manner
- Performs active monitoring for Executive protection team using various security systems
- Performs active monitoring of various security systems, including video and access control systems
- Participates in departmental meetings as required
- Providing Service, In accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, robbery, or duress.
Mainland Supervisor
Allied Universal
12.2021 - 05.2023
- Providing efficient supervision and supporting assigned client locations
- Support and communicate directly with the Airport operations control centre on all necessary tasks
- Preparing and Inspecting Officers Reports as required in a neat, legible, and factual manner
- Preparing Non-Conformance Reports for all incidents, complaints, or deficiencies discovered that affect the delivery of service to our clients
- Inspecting all posts regularly and coordinating break relief functions for all assigned locations
- Ensuring all guards are dressed in appropriate uniform and equipped to perform their designated function safely and efficiently
- Compiling Daily Summary Reports from guards and submits to the Service Delivery Manager for review
- Inspecting all posts regularly and testing site Guards on their knowledge of the Post and General Orders
- Maintaining effective control for all issued equipment, such as client issued equipment
- Communicating all instructions from Head Office to all security staff
- Training new officers on-site and sharing their performance from the Operations Manager
- Making recommendations for improvement that will increase the effectiveness or benefit the service delivery to our clients
- Assisting the Patrol Supervisors to Coordinate break relief functions for all Site Locations
- Ensuring copies of any incident reports completed by guards or supervisors are submitted to AOCC and Head Office as soon as practicable after the incident has occurred
- Coordinating with the Service Delivery Manager to facilitate weekly silent alarm testing
- Performing emergency response duties under the Emergency Response Manual.
Weekend Supervisor
River Ridge Condos
03.2017 - 12.2021
- Managed a 30 years old building with over 400 units and two towers, dealt with criminal trespass warnings to possible suspects and assisted police in apprehending and processing violators
- Implemented video surveillance, motion detection, and closed-circuit television systems to aid in monitoring the premises
- Instantiated domestic management and a team for security, where the duties involved scheduling and duties regarding amenities management.
Operational Officer III
TD
06.2021 - 11.2021
- Reviewed new small business banking accounts and signing authority changes for accuracy and completion of compliance requirements, inclusive of internal and external legal documentation, and provincial/jurisdictional requirements
- Increased savings/RRSP goals of customers by recommending different solutions to implement
- Ensured work volumes are processed accurately and effectively on a day to basis minimizing risk to the Bank and negative impact to customer
- Contributed to the achievement of satisfactory audits by understanding & following audit and processing guidelines
- Demonstrated flexibility by adapting to change within business area and unit
- Revised and updated training procedures within the department
- Ensured all required processing enquiries are fulfilled meeting Service Level Agreements.
Site Supervisor
First Service Residential
09.2018 - 06.2021
- Worked along with property management team for managing the administration and security of the site towards the residents
- Professionally and politely escorting and helping when required in the building
- Performed requirement gathering patrol reports, design the parcel audit, development, testing, and maintenance phases related to the better enforcement of the security duties and best customer and concierge services
- Participated in the company review meetings, updated requirement document as per the requirement for safety and security purpose especially during Covid-19 times
- Understood the importance of effective collaboration and communication across multiple levels within the organization
- Generated and maintained documentation such as incident reports, troubleshooting procedures, emergency procedures and off hour services related to elevator malfunctioning, entrapments, fire alarms, cabin parking and all sort of leakages.
Quality Assurance
Humberline Packaging
01.2017 - 09.2018
- Quality Assurance, Quality Control, Good Manufacturing Practice (GMP), Quality System, Standard Operating Procedure (SOP), Quality Management, Validation, Corrective and Preventive Action (CAPA), Quality Auditing, Good Laboratory Practice (GLP)
Education
Global Business Management -
Humber College
Toronto, ON04.2018
Master’s in Commerce -
Punjab University
Chandigarh, Punjab04.2016
Skills
- Communication: Answering emails, verbal, and written communication
- Organization: Multitasking, Prioritization, Provide Business Services, Schedule Activities
- Professionalism: Dependency, Conflict Resolution, Flexibility, Patience, Punctuality, Telephone Etiquette
- Microsoft Office Tools: Excel, Word, Project, Access, PowerPoint, and Outlook
- Soft Skills: Team Player, Time Management, Mentoring, Analytical Skills, Critical thinking, Excellent Client Services
- Safety Compliance
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
CPR
Smart serve
Level three or trained tactical guard
Genetic professional operator
Timeline
Corporate Security Operator
CIBC Headquarters
05.2023 - Current
Mainland Supervisor
Allied Universal
12.2021 - 05.2023
Operational Officer III
TD
06.2021 - 11.2021
Site Supervisor
First Service Residential
09.2018 - 06.2021
Weekend Supervisor
River Ridge Condos
03.2017 - 12.2021
Quality Assurance
Humberline Packaging
01.2017 - 09.2018
Global Business Management -
Humber College
Master’s in Commerce -
Punjab University
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