Jashanpreet Kaur
Winnipeg
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
SMS Equipment Inc.
04.2023 - Current
- Work with a busy multi – line switchboard to process all incoming phone calls, redirecting phone calls or taking messages as required
- Provide information to the customers or refers them to a staff person who may help
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Creates Work Orders in tight deadlines for the technicians.
- Process customer and vendor records
- Prepare outgoing mail and courier requests
- Prepare bank deposits
- Ensure documentation for deposits is current
- Ensure servicing of office equipment is done on a regular and timely basis
- Assist with service, parts and sales administration functions as required.
Administrative Assistant (Part-Time)
A-Class One Driving School
11.2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Provide Instructors with all necessary documents on time
- Submitting files to MPI
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Norcan Immigration Services Inc.
11.2022 - 03.2023
- Interact with customers by phone, email or in-person to provide information
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Assessing Client's profile and guiding them for possible options
- Preparing agreements, forms and documentation for visa applications
- Develop and maintain filing system
- Track application status.
Technical Service Representative
Shaw
07.2022 - 10.2022
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable digital phone and computer issues
- Employ management and multi-tasking skills to maintain high service levels
- Promote and sell features, advantages, and benefits of Shaw products and services to customers
- Educate customers in realizing full benefit of their Shaw products and services.
Customer Service Representative
24-7 Intouch
07.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Helping peers with their consults and IT issues.
Receiver
Amazon
04.2019 - 12.2019
- Checked incoming orders in database
- Monitored quality and quantity of products selected.
Cashier Assistant (Part-Time)
Indian fashion Gallery
01.2019 - 12.2019
- Helped customers complete purchases, locate items and join reward programs
- Increased access to inventory by supporting merchandise stocking and search efforts.
Education
College Diploma, IT Essentials, Intermediate Programming, Cisco Networking, Mathematics, Data Cabling, Internet Programming, Operating Systems, Systems Analysis, Database Management, Embedded Programming and Networks Management, Systems Security - Computer Engineering Technician
Northern College of Applied Arts And Technology
Scarborough, ON05.2020
Skills
- Adaptability
- Leadership
- Call Center Operations
- Analytical skills and Critical thinking
- Strong Communication Skills
- Technically proficient with MS Office Suite
- Organized
- Office Management
- Data Entry
- Office Administration
- Deadline-oriented
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Administrative Assistant
SMS Equipment Inc.
04.2023 - Current
Administrative Assistant (Part-Time)
A-Class One Driving School
11.2022 - Current
Administrative Assistant
Norcan Immigration Services Inc.
11.2022 - 03.2023
Technical Service Representative
Shaw
07.2022 - 10.2022
Customer Service Representative
24-7 Intouch
07.2020 - 03.2022
Receiver
Amazon
04.2019 - 12.2019
Cashier Assistant (Part-Time)
Indian fashion Gallery
01.2019 - 12.2019
College Diploma, IT Essentials, Intermediate Programming, Cisco Networking, Mathematics, Data Cabling, Internet Programming, Operating Systems, Systems Analysis, Database Management, Embedded Programming and Networks Management, Systems Security - Computer Engineering Technician
Northern College of Applied Arts And Technology
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