Jashandeep Kaur
Edmonton,AB
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at TELUS Mobility by consistently exceeding performance metrics. Skilled in POS operations and renowned for exceptional work ethic and integrity. Demonstrates unparalleled patience and empathy, significantly improving team performance and customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Empire Grill Fine Indian Cuisine
01.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Barista
Cafe Bloom
08.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Call Center Representative
TELUS Mobility
03.2023 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Business Administration - General Studies
Norquest College
Edmonton, AB12-2026
Skills
- Customer Service
- Cash Handling
- Patience and Empathy
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- POS system operations
- Spirit, wine, and beer expertise
- Hospitality and accommodation
- Multitasking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Availability
Monday & wednesday- Night shifts
Tuesday & Thursday- Day, evening, and Night Shifts
Friday, Saturday and Sunday- Anytime
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Empire Grill Fine Indian Cuisine
01.2024 - 09.2024
Barista
Cafe Bloom
08.2023 - 01.2024
Call Center Representative
TELUS Mobility
03.2023 - 07.2023
Business Administration - General Studies
Norquest College
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