Summary
Overview
Work History
Education
Skills
Languages
Availability
References
Work Availability
Timeline
Generic

Jashandeep Kaur

Edmonton,AB

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at TELUS Mobility by consistently exceeding performance metrics. Skilled in POS operations and renowned for exceptional work ethic and integrity. Demonstrates unparalleled patience and empathy, significantly improving team performance and customer loyalty.

Overview

2
2
years of professional experience

Work History

Cashier

Empire Grill Fine Indian Cuisine
01.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Barista

Cafe Bloom
08.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Call Center Representative

TELUS Mobility
03.2023 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Business Administration - General Studies

Norquest College
Edmonton, AB
12-2026

Skills

  • Customer Service
  • Cash Handling
  • Patience and Empathy
  • Work Ethic and Integrity
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Written and verbal communication
  • POS system operations
  • Spirit, wine, and beer expertise
  • Hospitality and accommodation
  • Multitasking

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Availability

Monday & wednesday- Night shifts

Tuesday & Thursday- Day, evening, and Night Shifts

Friday, Saturday and Sunday- Anytime 

References

Available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Cashier

Empire Grill Fine Indian Cuisine
01.2024 - 09.2024

Barista

Cafe Bloom
08.2023 - 01.2024

Call Center Representative

TELUS Mobility
03.2023 - 07.2023

Business Administration - General Studies

Norquest College
Jashandeep Kaur