Amrit Kaur
Edmonton,AB
Summary
Detail-oriented professional with strong communication and problem-solving skills. Proven track record in delivering exceptional member service and efficiently resolving inquiries. Experienced in supporting members to achieve business goals in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Member Contact Centre Representative
Steinbach Credit Union
Winnipeg, Manitoba
02.2024 - 02.2025
- Processed member transactions and requests, including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures.
- Built and strengthened member relationships by providing solid advice over the phone and through digital channels.
- Provide technical support to members on Internet Banking and help them with investments like making GICs, opening TFSAs, and RRSP accounts, etc.
- Assisted daily via phone, email, and chat, resolving banking inquiries, account issues, service requests, and booking appointments for other sectors, etc.
- Maintained a 95%+ customer satisfaction score through professional and empathetic communication.
- Processed loan applications, account updates, and balance inquiries, ensuring confidentiality and accuracy.
- Educated clients on financial products and digital banking tools, promoting self-service options, investment plans, etc.
- Utilized CRM software to log interactions, followed up on unresolved member concerns, and tried to deescalate the member concerns as much as possible.
Technical Customer Support Advisor
IntouchCX
Winnipeg, Manitoba
01.2022 - 01.2024
- Provide technical assistance via telephone and email.
- Scrutinized equipment malfunctions and processed customer service requests for clients like Apple and Hyundai.
- Implemented technical product training for internal and external customers.
- Analyzed, repaired, calibrated, and operated analytical tools.
- Creating and maintaining service requests, incident records, work logs, change logs, and project records.
Education
Special Event Planning -
Centennial College of Applied Arts And Technology
Toronto, ON06-2021
Bachelor of Arts - English Honours
Delhi University
B.A. English Hons.06-2019
Skills
- Customer service
- CRM software
- Technical support
- Transaction processing
- Financial products
- Digital banking
Timeline
Member Contact Centre Representative
Steinbach Credit Union
02.2024 - 02.2025
Technical Customer Support Advisor
IntouchCX
01.2022 - 01.2024
Special Event Planning -
Centennial College of Applied Arts And Technology
Bachelor of Arts - English Honours
Delhi University
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