Summary
Overview
Work History
Education
Skills
Timeline
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Amrit Kaur

Edmonton,AB

Summary

Detail-oriented professional with strong communication and problem-solving skills. Proven track record in delivering exceptional member service and efficiently resolving inquiries. Experienced in supporting members to achieve business goals in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Member Contact Centre Representative

Steinbach Credit Union
Winnipeg, Manitoba
02.2024 - 02.2025
  • Processed member transactions and requests, including, but not limited to transfers, account updates, loan payments, term deposits, check orders, and account closures.
  • Built and strengthened member relationships by helping them with their investments, and maintaining and keeping their account files up to date for easy management.
  • Provided technical support to members on Internet Banking and helped them with their GICs, opening TFSAs, and RRSP accounts, etc.
  • Verified and Entered large volume of data in to Microsoft excel, google sheets or CRM to maintain accuracy.
  • Assisted daily via phone, email, and chat, resolving banking inquiries, account issues, service requests, and booking appointments for other sectors, etc. And made sure to complete the tasks in a time-sensitive manner.
  • Maintained a 95%+ customer satisfaction score through professional and empathetic communication.
  • Processed documents, forms, and various applications, account updates, and balance inquiries, ensuring confidentiality and accuracy.
  • Educated clients on financial products and digital banking tools, promoting self-service options, investment plans, etc.
  • Utilized CRM software to log interactions, followed up on unresolved member concerns, and tried to de-escalate the member concerns as much as possible.
  • Made reports by compiling data from multiple sources and managed data backups and performed regular updates.

Technical Customer Support Advisor/Office Administrative Assistant

IntouchCX
Winnipeg, Manitoba
01.2022 - 01.2024
  • Provide technical assistance via telephone and email.
  • Scrutinized equipment malfunctions and processed customer service requests for clients such as Apple and Hyundai.
  • Worked in administration by completing forms, reports and keeping records on database, filing system etc.
  • Handled invoicing, billing, and processing purchase orders. Assisted with budget tracking, expense reporting, and maintaining financial records.
  • Implemented technical product training for internal and external customers.
  • Analyzed, repaired, calibrated, and operated analytical tools.
  • Creating and maintaining service requests, incident records, work logs, change logs, and project records.

Education

Special Event Planning -

Centennial College of Applied Arts And Technology
Toronto, ON
06-2021

Bachelor of Arts - English Honours

Delhi University
B.A. English Hons.
06-2019

Skills

  • Customer service
  • CRM software
  • Technical support
  • Transaction processing
  • Financial products
  • Digital banking
  • Data entry
  • Financial product knowledge
  • Billing and invoicing
  • Administrative support
  • Document management
  • Data management

Timeline

Member Contact Centre Representative

Steinbach Credit Union
02.2024 - 02.2025

Technical Customer Support Advisor/Office Administrative Assistant

IntouchCX
01.2022 - 01.2024

Special Event Planning -

Centennial College of Applied Arts And Technology

Bachelor of Arts - English Honours

Delhi University

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Amrit Kaur