JANVI BAGDAWALA
Scarborough,ON
Summary
Motivated Business Administration student with a strong academic background and a passion for applying strategic business principles. Seeking opportunities to gain practical experience and contribute to the success of a dynamic organization. Eager to leverage my knowledge and skills to drive business growth and innovation.
Overview
4
4
years of professional experience
Work History
Store Supervisor
The Social Brew Cafe
12.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Certified Barista
Starbucks Toronto,Ontario
09.2022 - Current
- Ensured a smooth flow of service during peak hours by effectively communicating with colleagues and prioritizing tasks based on customer needs.
- Maximized customer retention through exceptional service and engaging conversations about coffee-related topics.
- Demonstrated versatility by mastering multiple brewing methods, increasing efficiency in fulfilling orders quickly during busy periods.
- Enhanced customer satisfaction by skillfully crafting and serving high-quality beverages in a timely manner.
Crew Member
Barburittos
05.2022 - 08.2022
- Proficient in delivering exceptional customer service
- Expertly preparing a diverse range of coffee beverages while upholding quality standards
- Demonstrating strong teamwork and multitasking abilities
- Adapting to fast-paced environments
- Skillfully employing upselling techniques
- Proficient in delivering excellent customer service, adept at taking orders and addressing inquiries effectively
- Skilled in expertly preparing and assembling a variety of menu items according to Barburritos' standards
- Committed to maintaining high standards of hygiene, following safety protocols, and ensuring cleanliness in food preparation areas
- Strong team player, capable of working collaboratively to ensure a smooth operation during busy periods
- Experienced in accurately handling transactions, processing payments, and managing the cash register
- Capable of efficiently multitasking, managing various responsibilities from order-taking to food preparation and customer service.
Account Manager
Gemius
05.2020 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Post - Project Management
Centennial College
Toronto, OntarioAugust 2023
Post Graduation - Business Administration
York University
Toronto, OntarioAugust 2022
Bachelor’s - business administration in Marketing
S.D.J International College
Surat, GujaratJuly 2021
Skills
- Project Planning
- Flexible and adaptive
- Client engagement
- Socially Savvy
- Efficient Multi-Tasker
- Problem Solving
- Logical and Analytical thinking skills
- Leadership
- Excellent Communication
Timeline
Store Supervisor
The Social Brew Cafe
12.2023 - Current
Certified Barista
Starbucks Toronto,Ontario
09.2022 - Current
Crew Member
Barburittos
05.2022 - 08.2022
Account Manager
Gemius
05.2020 - 10.2021
Post - Project Management
Centennial College
Post Graduation - Business Administration
York University
Bachelor’s - business administration in Marketing
S.D.J International College
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