Akshay Malik
Toronto,ON
Summary
A motivated project management professional seeking to leverage superior planning, budgeting, and training organization skills to achieve a successful project outcome. Proven ability to efficiently manage risks and customer escalations, ensuring that all deliverables meet required standards, resulting in increased customer satisfaction and loyalty. Seeking to join an organization to add value and contribute to the successful implementation of projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Supervisor
Apna Food Bazar
01.2024 - Current
- Conducts daily and weekly meetings with the Store Manager and Assistant Store Manager to review activities and schedules.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Oversees day-to-day store operations, including opening and closing procedures, sales floor staffing, department supervision, orderliness and merchandising
- Report all safety, stock and inventory issues to management and find ways to prevent a recurrence
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Customer Service Representative
Shree Yogee Auto Works
11.2021 - 10.2023
- Responded to an average of 50 customer inquiries daily via phone, email, and chat, maintaining a high customer satisfaction rating
- Demonstrated strong product knowledge, effectively explaining features and benefits to customers, resulting in increased product adoption and customer loyalty
- Resolved complex customer issues and complaints, achieving a first-contact resolution rate of 85% and reducing escalation incidents by 20%
- Collaborated with cross-functional teams to address technical and product-related concerns, ensuring a seamless customer experience
- Documented interactions, updated customer records, and generated reports for analysis and process improvement
Junior Project Manager
Shree Balaji Paper Tube
12.2018 - 04.2020
- Led various projects under the guidance of my senior product manager
- Made strategies that consisted of identifying, organizing, allocating and forecasting of resources such as labors, machinery and raw materials
- Developing the stakeholder register and updating it with any resource change within the project.
- Developing and maintaining the risk register with the project leader with whom I conducted a qualitative risk analysis with priority of risks, the urgency of the risks, the categorization of risks
- Controlled and monitored all project qualitative and quantitative risks and then reported any change to the risk register
- Documented and archived all project documentation and updated the company's lesson learned register and obtained the final acceptance of the deliverables
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
Project Coordinator
Shree Balaji Paper Tube
06.2017 - 12.2018
- Worked in coordination with the product development teams to ensure that the end product will fulfill our project sponsor's needs.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Education
Post Graduate Certification - Project Management
Sault College of Applied Arts And Technology
Toronto, ON12.2022
Post Graduate Certification - Supply Chain Management
Sault College of Applied Arts & Technology
12.2021
Master of Commerce -
Indira Gandhi national Open University
01.2020
Graduate -
National Institute of Information Technology
01.2019
Bachelor of Commerce -
Shyam Lal College, University of Delhi
01.2017
Skills
- Project Management
- Project Scheduling
- Process Improvement
- Strategic Planning
- Project Planning
- Scope Management
- Budget Control
- Cross-Functional Collaboration
- Purchasing and procurement
- Inventory Control
- People Management
- Resource Coordination
Certification
- Project Management Professional (PMP) (2024) from PMI.
- Project Management Professional Exam Prep
- Learning Microsoft Project
- Programming with Python for Data Science
Languages
English
Advanced (C1)
Timeline
Store Supervisor
Apna Food Bazar
01.2024 - Current
Customer Service Representative
Shree Yogee Auto Works
11.2021 - 10.2023
Junior Project Manager
Shree Balaji Paper Tube
12.2018 - 04.2020
Project Coordinator
Shree Balaji Paper Tube
06.2017 - 12.2018
Post Graduate Certification - Project Management
Sault College of Applied Arts And Technology
Post Graduate Certification - Supply Chain Management
Sault College of Applied Arts & Technology
Master of Commerce -
Indira Gandhi national Open University
Graduate -
National Institute of Information Technology
Bachelor of Commerce -
Shyam Lal College, University of Delhi
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