GAGANDEEP KAUR
Edmonton,Canada
Summary
Enthusiastic individual with a proven track record of initiating and delivering successful outcomes in a given period and simultaneously, manage to adapt to the changing priorities at the workplace. Accomplished good understanding of Alberta procedure and legislation to improve performance in small and large complex development and encourage a positive environment. Excellent networking skills help improve personal relationships, reduce misunderstandings and build a collaborative workplace.
Overview
11
11
years of professional experience
Work History
Store Supervisor
Cork N' Bottle Beer Wine And Spirits,
02.2023 - Current
- Supervised daily operations by directing customer service receive up to 30 to 50 calls, emails, messages etc., inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
TRUST ADMINISTRATION ASSISTANT
OFFICE OF PUBLIC GUARDIAN AND TRUSTEE
11.2020 - 06.2022
- Preparing Represented Adult (RA) Court Applications
- Use of investigative mindset while collecting data from client’s family members and third parties which is further, analyzed as well as used for problem-solving and decision making in various aspects that can impact client’s life
- Assisting Tax department with Notice of Assessments for Current OPGT Clients
- Supported Public Trustee Representatives, Supervisors, and Finance Department at Office of Public Trustee with tasks related to organization and communications such as reviewing and authorizing payments and calling different Stakeholders
- Worked on Special Need Assistance (SNA) project for Seniors: Initialized, planned, executed, and monitored progress of project
- Made financial calculations based on Program requirements.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
LEGAL ASSISTANT
Law Firm
10.2018 - 11.2020
- Communicate regularly with clients, colleagues, and third parties to develop and maintain positive relationships
- Managed to come in and outgoing cheques of clients or third party
- Administered firm’s monthly budgets and financial planning which lead to resources being used more efficiently
- Moreover, helped in identifying any financial transaction errors
- Remained highly organized and detail-oriented while working on several cases simultaneously
- Supported lawyers in preparing clients for their trial applications
- Participated in client interviews, observed questioning process, and took notes to document information
- Experience working with vulnerable groups.
CUSTOMER SERVICE REPRESENTATIVE
BOOTS LTD.
09.2017 - 12.2017
- Informed customers about billing procedures, processed payments, and provide payment options setup assistance
- Used strong analytical and problem-solving skills to handle customer service
- Have ability to multi-task, quickly recognize priorities, and effectively managed time under tight deadlines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
LIBRARY ASSISTANT
ROYAL AGRICULTURAL UNIVERSITY
10.2016 - 06.2017
- Practiced good management skills to avoid any conflicts
- Promoted the library's vast services to visitors through active communication
- Prepare serials orders and request invoices for payment for both print and online materials
- Processed invoices for overdue library materials
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
BUSINESS ADMINISTRATOR ASSISTANT
A.S.KANG FARMS LTD.
01.2013 - 07.2016
- Assisted with payment processing and prepared relevant reports and vouchers
- Checked and assisted with reconciliation of due invoices and followed up with vendors/third parties in case of overdue invoices
- Managed and updated spreadsheet of employees, stakeholders, and clients
- Resolved billing-related issues and coordinated with financial institutions as well as helped Manager during Audit
- Demonstrated ability to effectively communicate with clients and stakeholders and increase existing
- Arranged meetings, ordered supplies, made travel arrangements and provided admin support to management
- Negotiated and approved agreements with internal and external stakeholders
- Supported Manager with budget and financial activities related to staff and inventory
- Assisted with planning, implementation, and decision-making to avoid problems like budget or labor shortage during peak seasons
- Efficient in prioritizing requests and demands after analyzing information from multiple sources.
Education
Master of Science - Human Nutrition
UNIVERSITY OF SHEFFIELD
Sheffield, UK12.2018
Master of Science - Food Safety And Quality Management
ROYAL AGRICULTURAL UNIVERSITY
Cirencester, England12.2017
Bachelor of Science - Foods, Nutrition, And Wellness Studies
GURU NANAK DEV UNIVERSITY
Punjab, India08.2016
NCFE LEVEL-1 AWARD IN DEMONSTRATING ENTERPRISE SKILLS -
NEWCASTLE COLLEGE
Newcastle-upon-Tyne, UK03.2012
Skills
- Multitasker
- Time management
- Organizer
- Confidentiality
- Budgeting
- Project Planning
- Ethical Behavior
- Excellent Networking Skills
- Strategic Planning
- MS Office Proficient: MS Excel and PowerPoint
- Staff Supervision
- Customer Service
Classification
Protected A
Driver License
Valid
References
Available at request.
Volunteer Experience
- Sikh Nation Canadian Blood Services, Edmonton September 2020: Organizing and Event Support
- Member of Wine and Dine for Mental Health at Royal Agricultural University, March 2017
- Executed and Supported Underprivileged Children Education, August 2014
- Derby College Botanical Garden Maintenance, March 2011
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Elementary
Timeline
Store Supervisor
Cork N' Bottle Beer Wine And Spirits,
02.2023 - Current
TRUST ADMINISTRATION ASSISTANT
OFFICE OF PUBLIC GUARDIAN AND TRUSTEE
11.2020 - 06.2022
LEGAL ASSISTANT
Law Firm
10.2018 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
BOOTS LTD.
09.2017 - 12.2017
LIBRARY ASSISTANT
ROYAL AGRICULTURAL UNIVERSITY
10.2016 - 06.2017
BUSINESS ADMINISTRATOR ASSISTANT
A.S.KANG FARMS LTD.
01.2013 - 07.2016
Master of Science - Human Nutrition
UNIVERSITY OF SHEFFIELD
Master of Science - Food Safety And Quality Management
ROYAL AGRICULTURAL UNIVERSITY
Bachelor of Science - Foods, Nutrition, And Wellness Studies
GURU NANAK DEV UNIVERSITY
NCFE LEVEL-1 AWARD IN DEMONSTRATING ENTERPRISE SKILLS -
NEWCASTLE COLLEGE
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