Jamuna Mahatha Sudi
Toronto,ON
Summary
Dedicated and customer-focused professional with experience in sales, client service, and business operations. A strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
Work History
Cashier/Sales Associate
ZARA
Toronto, Canada
10.2023 - Current
- Enhanced customer satisfaction by processing an average of 150 cash transactions daily, ensuring accuracy and efficiency.
- Streamlined the checkout process, reducing customer wait times by 20%.
- Assisted approximately 100 customers daily, providing exceptional service that led to positive feedback.
Customer Service Representative
Expert Education & Visa Services
, Nepal
02.2022 - 01.2023
- Managed client interactions and maintained accurate records for over 110 students in CRM software.
- Developed weekly plans for IELTS/PTE classes, optimizing material collection and distribution.
- Coordinated educational webinars and fairs, attracting over 200 participants, and enhancing brand visibility.
Intern/Customer Service Associate
Machhapuchchhre Bank LTD
, Nepal
09.2021 - 10.2021
- Built and maintained strong customer relationships by providing excellent service and addressing inquiries.
- Updated and managed customer accounts, ensuring accuracy and timely data entry in internal systems.
- Served as the first point of contact for new account openings, effectively managing client queries and providing solutions
Education
Post Graduate - Global Business Management
Fleming College Toronto
ON01.2024
Bachelor's - Business Administration
Balmiki Lincoln College
Birtamode, Nepal10-2022
Competencies And Skills
- Client Relationship Management
- Sales and Target Achievement
- Strategic Problem Solving
- Customer Satisfaction Enhancement
- CRM Software (Salesforce)
- Team Leadership and Communication
Availability
Monday-Friday (Full Time)
Timeline
Cashier/Sales Associate
ZARA
10.2023 - Current
Customer Service Representative
Expert Education & Visa Services
02.2022 - 01.2023
Intern/Customer Service Associate
Machhapuchchhre Bank LTD
09.2021 - 10.2021
Post Graduate - Global Business Management
Fleming College Toronto
Bachelor's - Business Administration
Balmiki Lincoln College