Jamilette Penascosa
Richmond,BC
Summary
Dedicated Dental Receptionist with a strong background in patient management and dental software. Proficient in appointment scheduling and record keeping, contributing to efficient front desk operations and enhanced patient experiences.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Digident Dental Clinic
Richmond, British Columbia
02.2025 - 11.2025
- Managed front desk operations, ensuring efficient appointment scheduling and accurate payment collection to enhance patient experience.
- Demonstrated proficiency in handling telephone, email, fax, and front-desk reception in high-volume environment, contributing to seamless patient interactions.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions to support effective patient care and office organization.
- Educated patients on proper oral health care instructions and preventive measures.
- Assisted dentists during dental treatments and procedures to ensure optimal patient care.
Barista
Vancouver Convention Centre
Vancouver, British Columbia
03.2021 - 09.2024
- Engaged customers in beverage orders, providing tailored recommendations to enhance satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries, contributing to positive customer experiences.
- Trained new baristas in beverage preparation and customer service techniques.
- Facilitated smooth service flow during events through effective collaboration, ensuring efficient operations.
- Uphold highest standards of conduct and service to enhance company reputation.
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver, British Columbia12-2021
Diploma - Dental Receptionist
Vancouver Community College
Vancouver, British Columbia09-2024
High School Diploma -
Cambie Secondary School
Richmond, BC06-2019
Skills
- Patient management and dental software
- Appointment scheduling and record keeping
- Team collaboration
- Financial transactions
- Customer relationship management
- Punctual and reliable
Languages
English
Professional
Tagalog
Professional
Timeline
Dental Receptionist
Digident Dental Clinic
02.2025 - 11.2025
Barista
Vancouver Convention Centre
03.2021 - 09.2024
Diploma - Hospitality Management
Vancouver Community College
Diploma - Dental Receptionist
Vancouver Community College
High School Diploma -
Cambie Secondary School