Darlene Reyes
Toronto,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Oakville Dentistry
01.2020 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
Floater/Sterilization Dental Assistant
Oakville Dentistry
01.2020 - Current
- Enhanced patient safety by diligently sterilizing dental instruments and equipment.
- Maintained a sterile environment for dental procedures, reducing the risk of infection.
- Assisted dentists during procedures by providing sterilized instruments in a timely manner.
- Improved office efficiency through proper organization and inventory management of dental tools and supplies.
- Prepared exam rooms for patients, ensuring all necessary tools were properly sterilized and ready for use.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Wait Staff Member
Vistamere Retirement Home
04.2020 - 12.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for residents.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with residents.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Crew Team Member
McDonald's
04.2018 - 04.2020
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
Education
No Degree - Dental Hygiene
George Brown College
Toronto, ON04.2026
No Degree - Certified Dental Assistant
George Brown College
Toronto, ON06.2023
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
Oakville, ON04.2019
Skills
- Dental staff support
- Office Opening and Closing
- Patient Flow Management
- HIPAA Compliance
- Electronic Dental Record (EDR)
- Patient Relations
- Dental Terminology
- Phone and Email Etiquette
- Treatment room setup
- Data Entry
- Payment Processing
- Understanding of confidentiality laws
- Patient Scheduling
- Administrative Support
- Insurance Billing
- Team Collaboration
- Appointment Scheduling
- Patient documentation
- Records Management
- Front Office Management
- Patient Services
- Billing Procedures
- Dental Radiography
- Excellent multitasking capability
- Maintaining cleanliness
- Paradigm software proficiency
- Axium software proficiency
- Incoming Call Reception
- Invoice Preparation
- Calendar and Appointment Management
- Problem-solving aptitude
- Basic Life Support for Health Care Providers
- Office Management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- Certified Dental Assistant
Timeline
Wait Staff Member
Vistamere Retirement Home
04.2020 - 12.2022
Dental Receptionist
Oakville Dentistry
01.2020 - Current
Floater/Sterilization Dental Assistant
Oakville Dentistry
01.2020 - Current
Crew Team Member
McDonald's
04.2018 - 04.2020
No Degree - Dental Hygiene
George Brown College
No Degree - Certified Dental Assistant
George Brown College
High School Diploma -
St. Thomas Aquinas Catholic Secondary School
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