James Parsons
Ottawa
Summary
Strong leader and problem-solver dedicated promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated and agile thinker who thrives in a fast paced environment and can adapt to changing circumstances with ease. Over 10 years of experience working in a regulated insurance industry. Strong communication and risk analysis skills with a proven ability to meet targets.
Overview
14
14
years of professional experience
Work History
Claims Advisor
Desjardins Insurance
04.2024 - Current
- Developed strong relationships with external partners including , repair shops, car rental companies, and legal representatives to facilitate seamless claim resolutions.
- Assisted clients in navigating the often complex world of insurance claims while providing empathetic support during difficult situations.
- Provided exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.
- Negotiated fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
- Continuously updated personal knowledge of industry trends and developments to provide informed recommendations on claim handling procedures.
Customer Representative
TD Canada Trust
1 2024 - 04.2024
- Managed over 50 files per day.
- Assess credit card applications, conduct credit analysis and evaluate eligibility based on established criteria.
- Ensuring adherence to regulatory requirements and compliance standards governing credit card industry, ensuring that all processes and procedures are conducted in accordance with applicable laws and regulations.
- Risk management by identifying and mitigating potential risks associated with extending credit, such as fraud detection and monitoring account activity for suspicious transactions.
- Strong communication skills, both verbal and written, in interacting with cardholders, colleagues, and other stakeholders to convey information clearly, professionally, and courteously.
Social Media Manager
The Toe Spacer
01.2021 - 01.2023
- Prospected athletes and influencers through social media in order to establish brand partnerships with goal of having them assist with marketing firm's products online in order to increase sales and brand awareness.
- Met with 5 brand ambassadors per day.
- Monitor social media engagement.
- Analyze and report on social media metrics to track success and make data-driven decisions.
- Responded to comments and messages from posts in order to obtain important feedback, encourage engagement amongst followers and increase visibility of posts.
Assistant Manager
Secret Gardens Cannabis
01.2021 - 01.2023
- Trained sales representatives in order to help them develop different skills and techniques to increase sales results, customer satisfaction and brand loyalty
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Increased Sales by approximately 20%.
- Assisted in procuring approximately $100,000 in inventory per month.
- Ensure store has appropriate amount of Inventory and up to date selection of merchandise.
- Actively seek out new items to add to stores merchandise.
Expert, Sales and Customer Service
belairdirect
01.2015 - 01.2022
- During catastrophic claims events or when claims department needed assistance recorded notice of losses to initiate claims process and gather information to determine what coverages would apply to loss.
- Assisted claims department with reserve project that helped to create formulas and algorithms to assists claims department measure risk exposure of a claim based off of the type of personal injuries and property damage that occurred during claim making it easier to estimate funds to hold in reserve.
- Worked on documentation project that improved company wide efficiency and risk analysis by identifying documents that needed to be converted into a searchable digital format thus making information used to assess risk more readily available for search through the intranet.
Specialist, Sales and Customer Service
belairdirect
01.2013 - 01.2015
- Created presentations based around key performance indicators (sales, efficiency, underwriting and client experience) to share with team members.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted with auditing and correcting policies to prevent errors that affect risk and profitability.
- Obtained dual license which in order to work with clients in both Ontario and Quebec where majority of clients are located.
Agent, Sales and Customer Service
belairdirect
01.2011 - 01.2013
- Receive calls of varying complexity while communicating professionally and with empathy in order to enhance client's experience.
- Analyze risk by collecting information about clients age, address, driving history, claims history, type of vehicle driven and more to determine eligibility and accurately calculate premiums for home and automobile insurance policies
- Analyze risk by collecting information about clients age, address, driving history, claims history, type of vehicle driven and more to determine eligibility and accurately calculate premiums for home and automobile insurance policies.
- Explained missed payments, NSF fees and contract cancellations.
- Completed credit checks to assess risk and modify quotes and coverages accordingly.
Education
Bachelor of Commerce - Finance
University of Ottawa
OttawaSkills
Customer Relations
Building Rapport
Calm and Professional Under Pressure
Conflict Mediation
References
Available upon request
Timeline
Claims Advisor
Desjardins Insurance
04.2024 - Current
Social Media Manager
The Toe Spacer
01.2021 - 01.2023
Assistant Manager
Secret Gardens Cannabis
01.2021 - 01.2023
Expert, Sales and Customer Service
belairdirect
01.2015 - 01.2022
Specialist, Sales and Customer Service
belairdirect
01.2013 - 01.2015
Agent, Sales and Customer Service
belairdirect
01.2011 - 01.2013
Customer Representative
TD Canada Trust
1 2024 - 04.2024
Bachelor of Commerce - Finance
University of Ottawa
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