James Caagusan
Calgary
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Pancio's Grill and Bar. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Skilled in streamlining operations and implementing effective solutions, significantly improving team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Bina Foods Corporation ( A&W Pacific Place)
12.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Supervisor
Pancio's Grill and Bar
06.2020 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Supervisor
Trueblends Coffee and Tea
03.2019 - 04.2020
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Education
Bachelor Of Science In Hospitality Management -
PHINMA- UNIVERSITY OF PANGASINAN
Dagupan City04.2019
Secondary Education -
Pilar National High School
Pilar, Bolinao, Pangasinan03.2013
Elementary Education -
Siapar Integrated School
Siapar, Anda, Pangasinan03.2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
Languages
EnglishBy
Professional Working
Tagalog
Native or Bilingual
Certification
SafeCheck Advanced Food Safety Certification Program
Basic First Aid Training for Hospitality and Tourism Industry
Timeline
Food Service Supervisor
Bina Foods Corporation ( A&W Pacific Place)
12.2023 - Current
Supervisor
Pancio's Grill and Bar
06.2020 - 10.2022
Assistant Supervisor
Trueblends Coffee and Tea
03.2019 - 04.2020
Bachelor Of Science In Hospitality Management -
PHINMA- UNIVERSITY OF PANGASINAN
Secondary Education -
Pilar National High School
Elementary Education -
Siapar Integrated School
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