Jakob Fetterly
Petaluma
Summary
Dynamic and dedicated professional with a strong background in customer service at Heavenly Ski Resort. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Fast learner adept at technology, ensuring efficient operations and safety compliance. Committed to maintaining high standards in fast-paced environments while fostering teamwork and collaboration.
Overview
2
2
years of professional experience
Work History
Lift Operator
Heavenly Ski Resort
South Lake Tahoe, CA
11.2025 - Current
- Operated ski lifts efficiently, ensuring safe transport of guests to mountain peaks.
- Monitored lift operations for equipment functionality and safety compliance.
- Assisted guests with loading and unloading procedures, promoting a positive experience.
- Conducted routine inspections of lift machinery to identify maintenance needs.
- Collaborated with team members to address operational issues swiftly and effectively.
- Provided clear instructions to guests regarding safety protocols and lift usage.
- Adapted quickly to changing weather conditions to maintain safe lift operations.
- Implemented best practices in customer service, enhancing overall guest satisfaction.
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Server
Bohemian Grove
Monte Rio, CA
07.2025 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to coordinate meal preparations and special requests.
- Maintained cleanliness and organization of dining area during service hours.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Busser
Bohemian Grove
Monte Rio, CA
07.2024 - 08.2024
- Assisted servers by promptly clearing and resetting tables to enhance dining efficiency.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Collaborated with team members to ensure timely meal service during peak hours.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Casa Grande High School
Petaluma, CA06.2025
Skills
Customer Service
Fast learner
Technology skills
Patient
Problem solver
Timeline
Lift Operator
Heavenly Ski Resort
11.2025 - Current
Server
Bohemian Grove
07.2025 - 08.2025
Busser
Bohemian Grove
07.2024 - 08.2024
High School Diploma -
Casa Grande High School