Jaimin Thakkar
Hamilton,Canada
Summary
Proven leader at CKB Global Logistics with a track record of negotiating competitive rates and maximizing customer value. Expert in air and sea freight, with a knack for enhancing customer satisfaction and retention. Demonstrates exceptional team leadership and effective communication, ensuring operational excellence and surpassing revenue targets by over 1800 successful air shipments annually.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OMNI Customer Fulfillment Associate
Walmart
Ontario, Canada
10.2024 - Current
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
- Ensures that products picked are of the highest quality i.e
- No damaged products, freshest product selection etc
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution
Test Invigilator (Independent Contractor)
BITTS Group
Ontario, Canada
07.2024 - Current
- Enforced strict adherence to testing protocols and managed documentation, showcasing a strong commitment to compliance and accuracy—key skills for safeguarding assets in a banking environment
- Facilitated seamless execution of exams, demonstrating customer service skills and operational support, directly transferable to managing customer banking needs and operational tasks
Asst. Manager – Air Export (Head of Department)
CKB Global Logistics Pvt. Ltd.
Ahmedabad, India
12.2017 - 04.2024
- Led customer accounts by negotiating competitive rates across transport modes, including ground haulage, to maximize customer value and revenue while aligning with organizational pricing strategies
- Collaborated with Sales, Customer Service, and Procurement teams to manage spot quote requests and execute pricing strategies that optimize yields across freight forwarding services
- Conducted regular follow-ups to monitor shipment progress and resolved customer inquiries within specified guidelines
- Provided exceptional post-sales support, ensuring accurate documentation and compliance while addressing customer inquiries to maintain operational efficiency and satisfaction
- Managed e-bookings, prepared Air Waybills, and coordinated shipment tracking, tracing, and troubleshooting
- Compiled detailed monthly tonnage and revenue reports and submitted them to our C.O.O
- Managed a team of 5+ in air export operations, monitored 1800+ successful air shipments annually, and coordinated with dispatch, port facilities, and finance
Jr. Executive – Accounts
FEI Cargo Limited
Ahmedabad, India
07.2012 - 11.2017
- Managed comprehensive accounting activities including bank bookkeeping, sales invoice generation, and data entry in Tally ERP system, ensuring accurate monthly financial reporting to headquarters
- Set and evaluated competitive pricing for ground, air, and sea freight services, ensuring alignment with market yields and contributing to spot quote responses
- Booked freight with various Airlines & Shipping Lines, coordinating and processing all documentation for pre and post Export/Import shipments, including customs filing and release of Airway Bills & Bill of Ladings
- Maintained proactive communication with customers, providing regular updates on shipment status and addressing inquiries within specified guidelines
- Ensured accurate processing of customer cargo information and facilitated Bill of Lading changes and amendments as required
Relationship Manager
IIFL Holdings Limited
Ahmedabad, India
12.2010 - 06.2012
- Executed equity and commodity trades for client portfolios, optimizing market positions
- Provided strategic investment recommendations to enhance client financial goals
- Successfully expanded the client base through targeted acquisition strategies
Education
Bachelor’s degree - commerce
Gujarat University
IndiaSkills
- Air and sea freight pricing and rates negotiations
- Customer satisfaction and retention strategies
- Booking and Coordination (e-booking, EDI)
- Customs Documentation and Dangerous Goods Compliance
- Post-sales Support and Issue Resolution
- Problem Solving
- Shipment tracking and troubleshooting
- Bill of Lading Amendments
- MS Office proficiency
- Carrier Relationship
- Team Leadership
- Effective communication
- Collaboration with the Sales and Customer Service Team
Certification
- Smart Serve Certification, 08/31/29
- CELPIP Supervisor Certification
- Dangerous Goods Regulations for Air shipments, Expired, 12/31/22
Timeline
OMNI Customer Fulfillment Associate
Walmart
10.2024 - Current
Test Invigilator (Independent Contractor)
BITTS Group
07.2024 - Current
Asst. Manager – Air Export (Head of Department)
CKB Global Logistics Pvt. Ltd.
12.2017 - 04.2024
Jr. Executive – Accounts
FEI Cargo Limited
07.2012 - 11.2017
Relationship Manager
IIFL Holdings Limited
12.2010 - 06.2012
Bachelor’s degree - commerce
Gujarat University
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