Summary
Overview
Work History
Education
Skills
Timeline
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Harini Jairam

London,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Polite and professional in Customer service. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

2
2
years of professional experience

Work History

OMNI Customer Fulfillment Associate

Walmart
11.2023 - Current
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Answered questions about store policies and addressed customer concern


Buffet Attendant

Mandarin
08.2022 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Responded to customer requests for products, services and company information.

Customer Service Representative

HRH Next services
10.2021 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with minimal wait times
  • Provided information regarding charge accounts and loyalty programs
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Regularly exceeded daily sales and product add-on quotas
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Regularly exceeded daily sales and product add-on quotas

Education

Post Graduation Diploma - Business Management

Fanshawe College
London
12.2023

Bachelor of Arts - Bachelor of Commerce

Meenakshi College For Women
Chennai, India
05.2021

Skills

  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Cooperative Attitude
  • Customer needs anticipation and conflict mitigation
  • Multitasking Abilities
  • Patience Maintenance
  • Decision Making
  • Product Knowledge

Timeline

OMNI Customer Fulfillment Associate

Walmart
11.2023 - Current

Buffet Attendant

Mandarin
08.2022 - 10.2023

Customer Service Representative

HRH Next services
10.2021 - 07.2022

Post Graduation Diploma - Business Management

Fanshawe College

Bachelor of Arts - Bachelor of Commerce

Meenakshi College For Women
Harini Jairam