Jaimin Patel
Elmira
Summary
10+ years of experience in managing desktop systems, servers, and PAM environments. Skilled in troubleshooting, security compliance, disaster recovery, and 24/7 support. Strong communicator with expertise in system configuration, hardware refreshes, and ensuring IT infrastructure reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr IAM Systems Analyst
Royal Bank of Canada
01.2023 - Current
- Manage Production environment and two Pre-Production environments, ensuring the availability, reliability, and security of the PAM infrastructure.
- Install, configure, and maintain CyberArk PAM suite components, including Enterprise Password Vault (EPV), Password Vault Web Access (PVWA), Central Policy Manager (CPM), Privileged Session Manager (PSM), and Privileged Threat Analytics (PTA).
- Ensure security compliance on both Windows and Linux servers by applying necessary patches and updates.
- Successfully led Disaster Recovery (DR) exercise for PAM infrastructure.
- Performed hardware refresh of CyberArk Vaults to Windows Server2019 to improve performance and security.
- Handle SSL certificate renewals and ensure proper certificate management.
- Implement monitoring and alerting systems using Zabbix and Dynatrace to proactively manage and troubleshoot PAM components.
- Provide third-level support for PAM Infrastructure-related issues and provide24/7 on-call support.
- Resolve major incidents and perform Root Cause Analysis (RCA), presenting findings to senior management.
- Work on Jira tickets to address defects, maintenance items, and enhancements.
- Assumed managerial duties during the manager’s absence, overseeing a team of 7 members and ensuring seamless operations.
- Acted as the primary point of contact for senior management and stakeholders, reporting on team progress and addressing issues.
- Coordinate meetings, set objectives, and provided guidance to maintain productivity and meet deadlines.
- Document deployment guides and create knowledge base articles for helpdesk and Level 2 support teams.
IT Administrator
Wellington-Dufferin-Guelph Public Health
04.2021 - 01.2023
- Maintained 50+ Windows servers, including configuring and monitoring.
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, ensuring system architecture components work together seamlessly.
- Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
IT Analyst
Bulloch Technologies
06.2017 - 01.2021
- Acted as Server Administrator for 40+ Microsoft Servers Running Windows server 2016/2019 for Jump Server.
- Created and maintained user accounts via Active Directory and O365 in Hybrid Environment.
- Proactively monitored servers, network infrastructure services and back-up services (troubleshoot problems as they arise).
- Hardened Windows 7/10 Platforms with GPOs.
Technical Support Professional II
Convergys
11.2014 - 02.2017
- Interact with customers to resolve technical difficulties in security camera systems.
- Responsible for configuring Security camera systems according to customers' needs after installation.
- Configure router and modem to set up remote access of security camera systems.
- Setup remote connections in smartphones, tablets, computers through applications.
Education
Advanced Diploma - Computer and Network Systems
Mohawk College
Hamilton, ON04-2014
Bachelor of Engineering Technology -
Gujarat Technological University
Ahmedabad, India06-2012
Skills
- Active Directory, Network Management, Patch Management, Group Policy Management
- Privileged Access Management, SSL Certification, ServiceNow, Jira, Confluence
- Windows Servers 2012/R2/2016/2019/2022
- Win 7/8/10/11, Mac OS, Linux
Certification
- CyberArk Sentry (PAM-SEN)
- CyberArk Defender (PAM-DEF)
- CompTIA Security+
- CompTIA Network+
- AWS Certified Cloud Practitioner
- MTA Cloud Fundamental
Timeline
Sr IAM Systems Analyst
Royal Bank of Canada
01.2023 - Current
IT Administrator
Wellington-Dufferin-Guelph Public Health
04.2021 - 01.2023
IT Analyst
Bulloch Technologies
06.2017 - 01.2021
Technical Support Professional II
Convergys
11.2014 - 02.2017
Advanced Diploma - Computer and Network Systems
Mohawk College
Bachelor of Engineering Technology -
Gujarat Technological University
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