Jaimin Patel
Elmira,Canada
Summary
10+ years of experience in managing desktop systems, servers, and CyberArk PAM environments. Skilled in troubleshooting, security compliance, disaster recovery, and 24/7 support. Strong communicator with expertise in system configuration, hardware refreshes, and ensuring IT infrastructure reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr IAM Systems Analyst (CyberArk)
Royal Bank of Canada
01.2023 - Current
- Manage the CyberArk Production environment and two Pre-Production environments, ensuring the availability, reliability, and security of the PAM infrastructure
- Install, configure, and maintain CyberArk PAM suite components, including Enterprise Password Vault (EPV), Password Vault Web Access (PVWA), Central Policy Manager (CPM), Privileged Session Manager (PSM), and Privileged Threat Analytics (PTA)
- Ensure security compliance on both Windows and Linux servers by applying necessary patches and updates
- Successfully led Disaster Recovery (DR) exercise CyberArk infrastructure
- Performed hardware refresh of CyberArk Vaults to Windows Server 2019 to improve performance and security
- Handle SSL certificate renewals and ensure proper certificate management across the CyberArk platform
- Implement monitoring and alerting systems using Zabbix and Dynatrace to proactively manage and troubleshoot PAM components
- Provide third-level support for CyberArk-related issues and of 24/7 on-call support for the PAM infrastructure
- Resolve major incidents and perform Root Cause Analysis (RCA), presenting findings to senior management
- Document deployment guides and create knowledge base articles for helpdesk and Level 2 support teams
- Work on Jira tickets to address defects, maintenance items, and enhancements
- Manage Archer findings by opening, closing, or renewing entries to maintain compliance and mitigate risks
IT Administrator
Wellington-Dufferin Guelph Public Health
04.2021 - Current
- Maintain 50+ Windows computers, including configuring and monitoring
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, ensuring system architecture components work together seamlessly
- Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, support internet, intranet, LANs, WANs, and network segments
- Collaborate with vendors to manage licensing and maintenance agreements and resolve IT-related issues
- Served as the Tier-2 point of contact for diagnosing, documenting, and resolving various issues
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
IT ANALYST
Bulloch Technologies
06.2017 - 01.2021
- Acted as Server Administrator for 40+ Microsoft Servers Running Windows server 2016/2019 for Jump Server
- Created and maintained user accounts via Active Directory and O365 in Hybrid Environment
- Proactively monitored servers, network infrastructure services and back-up services (troubleshoot problems as they arise)
- Strong Hands-on experience with Windows servers and desktops, Active Directory, SCCM (patch management), DNS and DHCP
- Set up Azure AD and Single sign on for office 365 users, configure Azure AD sync for users for seamless sign in process to their AD and office 365 accounts
- Hardened Windows 7/10 Platforms with GPOs
TECHNICAL SUPPORT PROFESSIONAL II
CONVERGYS
11.2014 - 02.2017
- Interact with customers to resolve technical difficulties in security camera systems
- Responsible for configuring Security camera systems according to customers' needs after installation
- Configure router and modem to set up remote access of security camera systems
- Setup remote connections in smartphones, tablets, computers through applications
- Update firmware in security systems, cameras and Password reset
Education
Advanced Diploma - Computer and Network Systems
Mohawk College
Hamilton, ON04.2014
Bachelor of Engineering Technology -
Gujarat Technological University
06.2012
Skills
- Active Directory, Network Management, Patch Management, Group Policy
- SSL Certification, ServiceNow, Jira, Confluence
- Windows Servers 2012/R2/2016/2019/2022
- Win 7/8/10/11, Mac OS, Linux
Certification
- AWS Certified Cloud Practitioner
- CyberArk Defender (PAM-DEF)
- CompTIA Network+
- CompTIA Security+
- MTA Cloud Fundamental
Timeline
Sr IAM Systems Analyst (CyberArk)
Royal Bank of Canada
01.2023 - Current
IT Administrator
Wellington-Dufferin Guelph Public Health
04.2021 - Current
IT ANALYST
Bulloch Technologies
06.2017 - 01.2021
TECHNICAL SUPPORT PROFESSIONAL II
CONVERGYS
11.2014 - 02.2017
Bachelor of Engineering Technology -
Gujarat Technological University
Advanced Diploma - Computer and Network Systems
Mohawk College
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