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Professional and dependable Concierge, Security Guard, and Customer Service professional with over 6 years of Canadian experience in residential, corporate, and call-centre environments. Proven ability to maintain safe, secure, and welcoming spaces while delivering excellent front-line customer service. Highly skilled in access control, CCTV monitoring, incident reporting, conflict de-escalation, and emergency response. Known for calm decision-making, clear communication, and accurate documentation.

With 3.5 years of customer service experience in security and as an assistant supervisor for machine operator, and have developed strong interpersonal and leadership skills.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. As an assistant supervisor of machine operator , helped to manage daily operations by overseeing workflows, ensuring safety and assisting the training. Also, served as a liaison between management and operators, offering guidance , resolving issues, and promoting a positive work environment. the role combined safety oversight with effective communication and problem- solving to maintain smooth operations and strong team collaboration.

 Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. 

Personable and dedicated Customer Service Professional with extensive experience in the research & science industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. CORE QUALIFICATIONS Active listening Client communications Client management Conflict resolution expert Consistent E1 Proficient Excellent Time Management Office administration Problem-solving abilities Product knowledge Quick thinker SAP Proficient Situational awareness Service oriented Sharp problem solver Team player

Jai Ryan Hernandez

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Concierge

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EMT Program - Emergency Medical Technician

High School Diploma - undefined

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Concierge

High School Diploma - undefined

EMT Program - Emergency Medical Technician

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