Dinesh Sharma
North York,ON
Summary
Professional and dependable Concierge, Security Guard, and Customer Service professional with over 6 years of Canadian experience in residential, corporate, and call-centre environments. Proven ability to maintain safe, secure, and welcoming spaces while delivering excellent front-line customer service. Highly skilled in access control, CCTV monitoring, incident reporting, conflict de-escalation, and emergency response. Known for calm decision-making, clear communication, and accurate documentation.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Concierge
Elite Residential
Toronto, ON
04.2025 - Current
- Operate the front desk and concierge services for a residential building, ensuring a safe, professional, and welcoming environment for residents and guests.
- Control building access by verifying identification and enforcing property policies.
- Respond to resident inquiries, concerns, and service requests in person, by phone, and by email in a timely and professional manner.
- Coordinate access for contractors, vendors, and deliveries while maintaining security procedures.
- Monitor CCTV systems and conduct visual patrols to identify safety risks or suspicious activity.
- Prepare accurate incident reports, daily activity logs, and access records with strong attention to detail.
Screening Officer
Securitas Security Services
Toronto & Halifax, ON
09.2023 - 11.2024
- Provided security screening and access control services to ensure the safety of clients and visitors.
- Conducted regular patrols to detect security risks, safety hazards, or unauthorized activity.
- Verified identification, screened visitors, and enforced site-specific security procedures.
- Monitored surveillance systems and responded appropriately to alarms and incidents.
- Documented incidents, observations, and daily activities in clear and accurate written reports.
- Delivered professional customer service while maintaining firm and consistent security standards.
Customer Service Representative
The Sydney Call Centre
Halifax, NS
08.2020 - 01.2024
- Delivered high-quality customer service in a fast-paced call-centre environment handling a high volume of inbound calls.
- Assisted customers with inquiries, account issues, and service-related concerns while maintaining professionalism and empathy.
- Resolved escalated complaints using effective problem-solving and de-escalation techniques.
- Documented customer interactions and resolutions accurately in internal systems.
- Built positive customer relationships through active listening and clear communication.
Education
Advance Diploma - Hotel Operations And Management
Centennial College
Scarborough, Ontario04-2019
Skills
- Access Control & Visitor Management
- CCTV Monitoring & Surveillance
- Incident Reporting & Daily Logs
- Customer Service & Front Desk Support
- Conflict Resolution & De-escalation
- Emergency Response Procedures
- Report Writing & Documentation
- Verbal & Written Communication
- Situational Awareness
- Microsoft Office (Word, Outlook)
Certification
Ontario Security Guard Licence
Timeline
Concierge
Elite Residential
04.2025 - Current
Screening Officer
Securitas Security Services
09.2023 - 11.2024
Customer Service Representative
The Sydney Call Centre
08.2020 - 01.2024
Advance Diploma - Hotel Operations And Management
Centennial College