JAHIDUL ISLAM JAHID
WINNIPEG
Summary
Recent graduate with a Bachelor's degree in Economics. Dedicated customer service to provide quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with superior knowledge of the customer service industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonald's
12.2021 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Crew Member
Chicken Delight
09.2020 - Current
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
Online Tutor
Paper
10.2021 - 02.2023
- Built students' confidence by assigning time for controlled and free practice
- Helped students improve the efficiency of study time, advising on time management, revision, and note-taking skills
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, Manitoba10.2022
Skills
- Ability to Work Under Pressure
- Ability to Work Independently
- Effective Time Management
- Analytical Thinking Skills
- Customer Service
- Problem Solving
- Adaptability
- Teamwork
- Multitasking Skills
- Time Management
Certification
Professional Microsoft Excel, Udemy
December 2021 — August 2022
Timeline
Swing Shift Manager
McDonald's
12.2021 - Current
Online Tutor
Paper
10.2021 - 02.2023
Crew Member
Chicken Delight
09.2020 - Current
Bachelor of Arts - Economics
University of Manitoba
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