Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Chesworth

Brantford,ON

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Swing Shift Manager

McDonald's
04.2022 - 09.2023
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.

Team Leader Manager

McDonald's
10.2021 - 03.2022
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.

Crew Trainer

McDonald's
07.2021 - 09.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

McDonald's
06.2020 - 06.2021
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Brantford Collegiate Institute And Vocational School
Brantford, ON
06.2022

Skills

Excellent communication

Ability to work in a fast-paced environment

Balance safe and tills at the end of every shift Preparing deposits and recording daily transactions with complete accuracy

Provided excellent customer service by resolving customer concerns according to company policies

Analytic and problem-solving

Interpersonal and multitasking

Certification

  • Standard First Aid through ADET

Timeline

Swing Shift Manager

McDonald's
04.2022 - 09.2023

Team Leader Manager

McDonald's
10.2021 - 03.2022

Crew Trainer

McDonald's
07.2021 - 09.2021

Crew Member

McDonald's
06.2020 - 06.2021

High School Diploma -

Brantford Collegiate Institute And Vocational School

Similar Profiles

CREATE PROFILE
Alyssa Chesworth