Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Calicdan

Edmonton,AB

Summary

Dynamic leader with proven operational efficiency and exceptional leadership abilities, honed at McDonald's Restaurant. Excelled in enhancing team performance and customer satisfaction through effective coaching and quality control measures. Skilled in multitasking and excellent communication, ensuring seamless operations and positive outcomes.

Overview

8
8
years of professional experience

Work History

Swing Shift Manager

McDonald's Restaurant
05.2019 - Current
  • Improved employee productivity by implementing efficient scheduling and task allocation strategies.
  • Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
  • Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Implemented quality control measures that led to consistent product quality standards across all shifts.
  • Ensured smooth shift transitions by maintaining thorough communication between teams and management.
  • Enhanced team performance by providing regular coaching, training, and feedback sessions.

Cashier

CANDY CANDY
06.2016 - 07.2017
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy

Education

Condensed Course - Accounting And Payroll

EAST WEST COLLEGE
Edmonton, Canada
11.2020

Bachelor of Science - Accounting

University of Luzon
Philippines
04.2001

Skills

  • Health and safety
  • Operational Efficiency
  • Sales Support
  • Delegation Abilities
  • Leadership abilities
  • Delegating Assignments and Tasks
  • Reliable and Responsible
  • Teamwork and Collaboration
  • Safe Food Handling
  • Customer Service
  • Multitasking
  • Excellent Communication
  • Team Leadership

Languages

English
Professional Working

Timeline

Swing Shift Manager

McDonald's Restaurant
05.2019 - Current

Cashier

CANDY CANDY
06.2016 - 07.2017

Condensed Course - Accounting And Payroll

EAST WEST COLLEGE

Bachelor of Science - Accounting

University of Luzon

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Jocelyn Calicdan