Summary
Overview
Work History
Education
Skills
Section name
Languages
Certification
Timeline
Generic

GURKIRAT SANDHU

Edmonton,AB

Summary

Professional manager with expertise in swing shift operations. Demonstrated ability to lead teams effectively and ensure smooth transitions between shifts. Known for strong focus on collaboration, flexibility in dynamic environments, and driving results through clear communication and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Swing Shift Manager

McDonald's Restaurant
02.2020 - Current
  • Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
  • Optimized resource utilization for better operational efficiency and cost savings.
  • Addressed customer concerns promptly, leading to increased customer satisfaction rates.
  • Implemented quality control measures that led to consistent product quality standards across all shifts.
  • Collaborated with other managers to develop long-term strategies for continuous business growth.
  • Enhanced team performance by providing regular coaching, training, and feedback sessions.
  • Ensured smooth shift transitions by maintaining thorough communication between teams and management.
  • Evaluated staff performance regularly, identifying areas for improvement or potential promotion opportunities.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Cashier

Papa Murphy's
06.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Science - Nursing Administration

Norquest College
Edmonton, AB
05-2027

High School Diploma -

Wagner High School
Edmonton, AB
06-2022

Skills

  • Health and safety
  • Operational efficiency
  • Software utilization
  • Sales support
  • Delegation
  • Scheduling expertise
  • Customer service monitoring
  • Teamwork
  • Scheduling staff
  • Teamwork and collaboration
  • Safe food handling
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Cash handling

Section name

GURKIRAT SANDHU

Languages

English
Full Professional

Certification

First Aid & CPR

Food Safety


Timeline

Swing Shift Manager

McDonald's Restaurant
02.2020 - Current

Cashier

Papa Murphy's
06.2019 - 01.2020

Bachelor of Science - Nursing Administration

Norquest College

High School Diploma -

Wagner High School
GURKIRAT SANDHU