GURKIRAT SANDHU
Edmonton,AB
Summary
Professional manager with expertise in swing shift operations. Demonstrated ability to lead teams effectively and ensure smooth transitions between shifts. Known for strong focus on collaboration, flexibility in dynamic environments, and driving results through clear communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonald's Restaurant
02.2020 - Current
- Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
- Optimized resource utilization for better operational efficiency and cost savings.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Evaluated staff performance regularly, identifying areas for improvement or potential promotion opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cashier
Papa Murphy's
06.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Nursing Administration
Norquest College
Edmonton, AB05-2027
High School Diploma -
Wagner High School
Edmonton, AB06-2022
Skills
- Health and safety
- Operational efficiency
- Software utilization
- Sales support
- Delegation
- Scheduling expertise
- Customer service monitoring
- Teamwork
- Scheduling staff
- Teamwork and collaboration
- Safe food handling
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Cash handling
Section name
GURKIRAT SANDHU
Languages
English
Full Professional
Certification
First Aid & CPR
Food Safety
Timeline
Swing Shift Manager
McDonald's Restaurant
02.2020 - Current
Cashier
Papa Murphy's
06.2019 - 01.2020
Bachelor of Science - Nursing Administration
Norquest College
High School Diploma -
Wagner High School
Similar Profiles
Jessica GarciaJessica Garcia
Crew Team Member at McDonald's RestaurantCrew Team Member at McDonald's Restaurant
Marshellino HirmizMarshellino Hirmiz
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Amelia ZornesAmelia Zornes
McDonalds Team Member at McDonald's RestaurantMcDonalds Team Member at McDonald's Restaurant
Jacob BensonJacob Benson
McDonald's Teammate at McDonald's RestaurantMcDonald's Teammate at McDonald's Restaurant
Dana JonesDana Jones
Yoga Instructor at Forza Yoga and PilatesYoga Instructor at Forza Yoga and Pilates