Hi, I’m
Jagdeep Kaur Kaler
Edmonton,AB
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
years of professional experience
Work History
Garda WorldEdmonton, AB
PRE BOARD SCREENING OFFICER
03.2023 - Current
Job overview
- Upheld strong customer service standards while completing screenings.
- Monitored and conducted passenger screening.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Operated security equipment for screenings using hand wands and X-ray machines.
Garda WorldEdmonton, AB
Security Guard
01.2022 - 03.2023
Job overview
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored access control systems and key code records for suspicious activities.
Osmow’s
Food Service Supervisor
07.2020 - 06.2021
Job overview
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Performed continuous evaluations of employee performance and service levels.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Produced detailed documentation to outline potential worker issues.
- Created and adjusted department schedules and individual shift assignments.
Petro Canada
Cashier/sales Associate
01.2020 - 06.2020
Job overview
- Followed company safety regulations to maintain safe work environment.
- Presented complementary merchandise to increase sales of promotional items.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Promoted specific items to drive sales and achieve add-on purchases.
Monte Carlo Inns, Airport SuitsMississauga, ON
Customer Service Representative
11.2017 - 03.2019
Job overview
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Lambton College
Some College (No Degree) from International Business Management, Business Administration
12.2018
Punjabi University PatialaPunjab, India
BBA from Finance And Human Resourses
05.2016
NorQuest CollegeEdmonton, AB
Some College (No Degree) from Hospital Unit Clerk
Skills
- Orientation and Onboarding
- Customer Service
- Cash Handling
- Verbal and Written Communication
- Microsoft Office Expertise
- Clerical Support
- Order and Refund Processing
- Team player and a leader
- Adaptable and Flexible
- Calm and Professional Under Pressure
- First Aid Certified
Languages
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
PRE BOARD SCREENING OFFICER
Garda World
03.2023 - Current
Security Guard
Garda World
01.2022 - 03.2023
Food Service Supervisor
Osmow’s
07.2020 - 06.2021
Cashier/sales Associate
Petro Canada
01.2020 - 06.2020
Customer Service Representative
Monte Carlo Inns, Airport Suits
11.2017 - 03.2019
Lambton College
Some College (No Degree) from International Business Management, Business Administration
Punjabi University Patiala
BBA from Finance And Human Resourses
NorQuest College
Some College (No Degree) from Hospital Unit Clerk
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