Nivya Paul
Edmonton,AB
Summary
Dedicated, trusted and self motivated individual with more than 5 years of experience in providing front line customer service and security looking for a challenging position where I will be able to utilize my experience with a room for upward advancement.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Pre Board Screening Officer
Canadian Air Transport Authority
06.2022 - 02.2024
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
Front Desk Agent/Night Audit
Best Western Premier Denham Inn and Suites
07.2018 - 04.2022
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Front Office Supervisor
The Leela Ambience Gurugram Hotel & Residences
09.2014 - 11.2017
- Coached employees through day-to-day work and complex problems.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Front Office Associate
The Leela Ambience Gurugram Hotel & Residences
06.2012 - 09.2014
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
Education
MBA -
Prestige Institute of Management
India 05.2001 -
Skills
References
Available upon request.
Timeline
Pre Board Screening Officer
Canadian Air Transport Authority
06.2022 - 02.2024
Front Desk Agent/Night Audit
Best Western Premier Denham Inn and Suites
07.2018 - 04.2022
Front Office Supervisor
The Leela Ambience Gurugram Hotel & Residences
09.2014 - 11.2017
Front Office Associate
The Leela Ambience Gurugram Hotel & Residences
06.2012 - 09.2014
MBA -
Prestige Institute of Management
05.2001 -
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