Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jadus Mannella

Thunder Bay,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Hard working reliable individual who takes as much pride in my personal life as I do in a job well done.

I enjoy learning new skills and the opportunity to meet and work with all kinds of people.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Vintage Cycle And ReCycle
01.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Education

High School Diploma -

St. Ignatius High School
Thunder Bay, ON
06.2024

Skills

  • Customer Relations
  • Customer Order Management
  • Good Communication Skills
  • Telephone Etiquette
  • Excellent Written and Oral Communication
  • Warehousing Practices and Procedures
  • Customer Data Confidentiality
  • Office Supplies and Inventory
  • Merchandise Orders and Exchanges
  • Ability to Work Independently
  • Livechat Messaging
  • Data Evaluation
  • Microsoft Office
  • Invoice Preparation and Processing
  • Understanding Customer Needs

Timeline

Customer Service Specialist

Vintage Cycle And ReCycle
01.2021 - Current

High School Diploma -

St. Ignatius High School

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Jadus Mannella