Jacqueline Martinez
Anaheim
Summary
Dedicated retail and hospitality professional with 8+ years of experience in customer service, leadership, and asset protection. Proven ability to work in fast-paced environments while maintaining strong communication, problem-solving, and safety awareness. Experienced in team leadership, loss prevention, guest service, and operational support.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Assets protection specialist
Target
Garden Grove
2021.10 - Current
- Conducted asset protection and loss prevention operations, safeguarding store assets and minimizing losses
- Monitored store safety and security procedures, enhancing theft prevention and ensuring a safe environment
- Support investigations and document incidents accurately
- Partnered with leadership and team members to uphold operational standards and improve compliance
- Provide excellent guest service while balancing security responsibilities
Assets protection detective
Macy’s
Santa Ana
2023.03 - 2026.02
- Monitored store activity and conducted surveillance to prevent theft and reduce loss incidents
- Investigated suspicious activity and prepared detailed incident reports
- Collaborated with leadership and law enforcement to resolve security concerns and enhance safety protocols
- Maintained professionalism while ensuring store safety and company policy compliance
Hospitality department manager
McDonald’s
Anaheim
2017.02 - 2022.06
- Managed daily restaurant operations, cleanliness, and hospitality standards
- Led team members during high-volume shifts, ensuring high levels of customer satisfaction
- Trained and coached new employees on customer service and operational procedures to enhance team effectiveness
- Resolved customer concerns with professionalism and efficiency, fostering customer loyalty
- Assisted with scheduling, shift support, and team leadership responsibilities
Education
Associate of Arts - Administration of Justice
Fullerton College
Fullerton, CA 2018.08 - 2021.05
Katella High School
Anaheim, CASkills
- Loss Prevention Strategies
- Asset Protection Techniques
- Safety & Security Awareness
- Incident Documentation
- Problem Solving
- Conflict Resolution
- Customer Service
- Leadership & Team Training
- Team Collaboration
- Time Management
- Communication Skills
Timeline
Assets protection detective
Macy’s
2023.03 - 2026.02
Assets protection specialist
Target
2021.10 - Current
Associate of Arts - Administration of Justice
Fullerton College
2018.08 - 2021.05
Hospitality department manager
McDonald’s
2017.02 - 2022.06
Katella High School