Jacob McGillivray
Ottawa,Canada
Overview
11
11
years of professional experience
Work History
Barista /Bartender
Art house cafe
Ottawa, Ontario
04.2022 - Current
- knowledge of both standard cafe and bar drinks/ cocktails
- Cash out procedures
- Delegation of tasks to other staff members
- Knowledge of drink menu and current specials
- Proficiency in speed of service and maintaining an exceptional standard of customer service
- Opening and closing duties / key-holder responsibilities
- Multitasking skills/ always maintaining a clean and tidy workspace
- Event set up and take down procedures. For countless live music and workshop-style events.
- Door person responsibility
- Ensuring all staff receive proper breaks
- Handling and packaging art and retail items/ Standard gallery procedures
Cash Supervisor and Cashier
Herb And Spice Shop
08.2019 - 01.2022
- Completing change drops
- Occasional Morning Buyer duties (ordering products for deli cooler/ dessert area, sending emails and signing invoices, faxing orders etc.)
- Allocating tasks to staff, organizing breaks, etc.
- Training new hires
- Closing tasks; cash-out, setting alarm, locking door etc. (Key holder)
- Gift Card activation
- Consolidation of receipts/ records
- Receiving orders
- Responsibly enforced Covid restrictions and regulations
- Incident management / customer service experience
- Stocking product in Deli cooler
- Washing and sanitizing carts and baskets
- Responsible for fielding and responding to incoming customer phone inquiries (Covid volume)
Hot foods and Assembly line Team member
Mad Radish
01.2017 - 10.2018
- Preparing hot foods and toppings
- Industrial oven experience
- Salad maker (toppings and mixing)
- Prep experience / cooler organization
- Dish washing experience
- Organization and set-up skills (setting up store before location opened)
- Closing tasks / checklists
- Worked at multiple locations
Grocery Clerk
Loblaw Companies Limited
04.2017 - 12.2017
- Stocked shelves and assisted in receiving shipments
- Regularly maintained accurate temperature checks and sweep logs
- Consistently provided timely and courteous responses to customer inquiries
- Regular workplace upkeep
Cashier
Menchies Frozen Yogurt
04.2017 - 06.2017
- Responsible for Preparing fruits, toppings, and yogurt bases
- Provided information to customers
- Weighed and cashed out customer's orders
- Regular workplace upkeep
- Seasonal
Historical Interpreter
Huronia Historical Parks
06.2014 - 08.2016
- Gave guided demonstrations on historical crafts and cooking
- Provided historical information to visitors
- Took part in daily animations for the public
- Greeted visitors
- Regular workplace upkeep
Grocery Clerk
NoFrills
10.2014 - 06.2015
- Restocked products
- Provided information to customers
- Disposed of garbage/ waste
Education
Bachelor of arts - Indigenous Studies, Anthropology
University of Ottawa
Ontario, Canada01.2020
Skills
- Smart serve certification
- food handler certification
References
Available upon request
Timeline
Barista /Bartender
Art house cafe
04.2022 - Current
Cash Supervisor and Cashier
Herb And Spice Shop
08.2019 - 01.2022
Grocery Clerk
Loblaw Companies Limited
04.2017 - 12.2017
Cashier
Menchies Frozen Yogurt
04.2017 - 06.2017
Hot foods and Assembly line Team member
Mad Radish
01.2017 - 10.2018
Grocery Clerk
NoFrills
10.2014 - 06.2015
Historical Interpreter
Huronia Historical Parks
06.2014 - 08.2016
Bachelor of arts - Indigenous Studies, Anthropology
University of Ottawa