Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Aster Ates

Brampton

Summary

Experienced in crafting high-quality beverages and delivering exceptional customer service. Dedicated to ensuring customer satisfaction and smooth operations through a strong focus on teamwork. Thrives in fast-paced environments with adaptability and reliability. Expertise lies in coffee preparation, machine maintenance, and inventory management, while maintaining a friendly and approachable demeanor.

Overview

10
10
years of professional experience

Work History

Barista

Sheba Lounge Cafe
04.2024 - 12.2024
  • Regular calibrating of espresso equipment to ensure it operates properly
  • Doing test shots to ensure the quality of the coffee before serving
  • Keeping track of inventories and other supplies needed
  • Checking and cleaning coffee, glasses, and other utensils needed in the cafe
  • Welcoming our guest as they enter the lounge
  • Preparing and serving drinks to 30+ customers a day
  • Help maintaining the bar area clean and within the health and safety guidelines
  • Reporting any maintenance needed for the coffee equipment
  • Regular cleaning of coffee machine, tables, counters and other surfaces

Barista

Anima Roman Bakery Cafe
04.2024 - 06.2024
  • Prepared and served drinks to 50+ customers a day
  • Answered customer inquiries about brew and flavors
  • Bartended hot and cold beverages
  • Greeted customers and provided information for specials and promotions
  • Setup advertisement displays for new incoming merchandise, beverages, and bakery items
  • Prepared espresso shots and specialty coffee drinks
  • Regularly cleaned coffee machine, tables, chairs, counters and other surfaces
  • Replenished and rotated front of the house items to maintain proper inventory

Line Assistant

Richardson International
01.2023 - 11.2023
  • Company Overview: Oakville, ON
  • Ensured that the authorized work is completely safe before use
  • Provided assistance on the production line operators
  • Assisted with the line setup before starting production
  • Checked product labels and codes to ensure that everything was organized
  • Stacked finished products onto skids
  • Maintained the cleanliness of the workspace before and after production
  • Participated actively in training, and other health and safety initiatives
  • Oakville, ON

Production Associate Worker

Canada Beverage Supply
04.2022 - 08.2023
  • Company Overview: Mississauga, ON
  • Switched on and off equipments at the start and end of the shifts
  • Scheduled regular equipment repairs, and tool maintenance when needed
  • Ordered Material needed for production
  • Evaluated the quality and control of products to maintain better outcome
  • Ensured the workspace is cleaned and maintained after production
  • Ensured that health and safety law are being followed
  • Mississauga, ON

Warehouse Worker

Aerus
11.2021 - 04.2022
  • Company Overview: Mississauga, ON
  • Packaged, weighed, and labeled products for shipment or storage
  • Verified unit and box numbers
  • Scanned, picked, and palletizing products followed
  • Inspected, verified, and handled products, with care and attention to detail
  • Operated packaging machinery and assembled packaging components
  • Mississauga, ON

Lead Barista

Metanoia
03.2025 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.

Cabin Crew

Air Canada
06.2018 - 08.2019
  • Company Overview: Mississauga, ON
  • Enforced lost and found procedures for any items inadvertently left behind by travelers
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality
  • Stocked cabin with safety guides, airsick bags and cleaning products after every flight
  • Groomed cleaned and vacuumed interior of cabin
  • Brushed debris and arranges seat belts
  • Cleaned and serviced aircraft cabin, galleys and lavatories
  • Mississauga, ON

Guest Service Officer

Plaza Premium Lounge
09.2015 - 10.2018
  • Company Overview: Mississauga, ON
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Operated cash register for cash and credit card transactions with excellent accuracy levels
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Mississauga, ON

Education

College Diploma - Hospitality Hotel And Resort

Centennial College
Scarborough, ON
06.2015

Bachelor's Degree - Marketing Management

De La Salle Lipa University
11.2011

Skills

  • Five Years of Customer Satisfaction Experience
  • Adaptability in Multicultural Settings
  • Strong Organizational Skills
  • Collaborative Team Player
  • Proficient in Microsoft Excel
  • Familiarity with Various Beverages
  • Latte Art Proficiency
  • Food Safety Certification Holder
  • Smart Serve Certification

Languages

English
Full Professional
Tagalog
Full Professional
Arabic
Limited Working

Timeline

Lead Barista

Metanoia
03.2025 - Current

Barista

Sheba Lounge Cafe
04.2024 - 12.2024

Barista

Anima Roman Bakery Cafe
04.2024 - 06.2024

Line Assistant

Richardson International
01.2023 - 11.2023

Production Associate Worker

Canada Beverage Supply
04.2022 - 08.2023

Warehouse Worker

Aerus
11.2021 - 04.2022

Cabin Crew

Air Canada
06.2018 - 08.2019

Guest Service Officer

Plaza Premium Lounge
09.2015 - 10.2018

Bachelor's Degree - Marketing Management

De La Salle Lipa University

College Diploma - Hospitality Hotel And Resort

Centennial College
Ivan Aster Ates