Ivan Aster Ates
Brampton
Summary
Experienced in crafting high-quality beverages and delivering exceptional customer service. Dedicated to ensuring customer satisfaction and smooth operations through a strong focus on teamwork. Thrives in fast-paced environments with adaptability and reliability. Expertise lies in coffee preparation, machine maintenance, and inventory management, while maintaining a friendly and approachable demeanor.
Overview
10
10
years of professional experience
Work History
Barista
Sheba Lounge Cafe
04.2024 - 12.2024
- Regular calibrating of espresso equipment to ensure it operates properly
- Doing test shots to ensure the quality of the coffee before serving
- Keeping track of inventories and other supplies needed
- Checking and cleaning coffee, glasses, and other utensils needed in the cafe
- Welcoming our guest as they enter the lounge
- Preparing and serving drinks to 30+ customers a day
- Help maintaining the bar area clean and within the health and safety guidelines
- Reporting any maintenance needed for the coffee equipment
- Regular cleaning of coffee machine, tables, counters and other surfaces
Barista
Anima Roman Bakery Cafe
04.2024 - 06.2024
- Prepared and served drinks to 50+ customers a day
- Answered customer inquiries about brew and flavors
- Bartended hot and cold beverages
- Greeted customers and provided information for specials and promotions
- Setup advertisement displays for new incoming merchandise, beverages, and bakery items
- Prepared espresso shots and specialty coffee drinks
- Regularly cleaned coffee machine, tables, chairs, counters and other surfaces
- Replenished and rotated front of the house items to maintain proper inventory
Line Assistant
Richardson International
Oakville, Canada
01.2023 - 11.2023
- Company Overview: Oakville, ON
- Ensured that the authorized work is completely safe before use
- Provided assistance on the production line operators
- Assisted with the line setup before starting production
- Checked product labels and codes to ensure that everything was organized
- Stacked finished products onto skids
- Maintained the cleanliness of the workspace before and after production
- Participated actively in training, and other health and safety initiatives
- Oakville, ON
Production Associate Worker
Canada Beverage Supply
Mississauga, Canada
04.2022 - 08.2023
- Company Overview: Mississauga, ON
- Switched on and off equipments at the start and end of the shifts
- Scheduled regular equipment repairs, and tool maintenance when needed
- Ordered Material needed for production
- Evaluated the quality and control of products to maintain better outcome
- Ensured the workspace is cleaned and maintained after production
- Ensured that health and safety law are being followed
- Mississauga, ON
Warehouse Worker
Aerus
Mississauga, Canada
11.2021 - 04.2022
- Company Overview: Mississauga, ON
- Packaged, weighed, and labeled products for shipment or storage
- Verified unit and box numbers
- Scanned, picked, and palletizing products followed
- Inspected, verified, and handled products, with care and attention to detail
- Operated packaging machinery and assembled packaging components
- Mississauga, ON
Lead Barista
Metanoia
110 Marine Parade Dr Unit 7, Etobicoke, ON M8V 0B6
03.2025 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Cabin Crew
Air Canada
Mississauga, Canada
06.2018 - 08.2019
- Company Overview: Mississauga, ON
- Enforced lost and found procedures for any items inadvertently left behind by travelers
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight
- Groomed cleaned and vacuumed interior of cabin
- Brushed debris and arranges seat belts
- Cleaned and serviced aircraft cabin, galleys and lavatories
- Mississauga, ON
Guest Service Officer
Plaza Premium Lounge
Mississauga, Canada
09.2015 - 10.2018
- Company Overview: Mississauga, ON
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Assisted guests with check-ins, account inquiries and any additional services needed
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Mississauga, ON
Education
College Diploma - Hospitality Hotel And Resort
Centennial College
Scarborough, ON06.2015
Bachelor's Degree - Marketing Management
De La Salle Lipa University
11.2011
Skills
- Five Years of Customer Satisfaction Experience
- Adaptability in Multicultural Settings
- Strong Organizational Skills
- Collaborative Team Player
- Proficient in Microsoft Excel
- Familiarity with Various Beverages
- Latte Art Proficiency
- Food Safety Certification Holder
- Smart Serve Certification
Languages
English
Full Professional
Tagalog
Full Professional
Arabic
Limited Working
Timeline
Lead Barista
Metanoia
03.2025 - Current
Barista
Sheba Lounge Cafe
04.2024 - 12.2024
Barista
Anima Roman Bakery Cafe
04.2024 - 06.2024
Line Assistant
Richardson International
01.2023 - 11.2023
Production Associate Worker
Canada Beverage Supply
04.2022 - 08.2023
Warehouse Worker
Aerus
11.2021 - 04.2022
Cabin Crew
Air Canada
06.2018 - 08.2019
Guest Service Officer
Plaza Premium Lounge
09.2015 - 10.2018
Bachelor's Degree - Marketing Management
De La Salle Lipa University
College Diploma - Hospitality Hotel And Resort
Centennial College