Jackson Coates
Kelowna,BC
Summary
My long-term goal is to eventually achieve my CPA designation in accounting. However, my main passion has always been golf so also looking to becoming a teaching professional in the sport. I have been in school for the past 6 years in the realm of management, and has dealt with a lot of adversity on the way. However, throughout my job and school experience, I have been able to develop my organizational skills, ability to work with others, and technical skills such as writing and problem solving abilities. I am a willing learning, and more than willing to take constructive criticism in order to learn and get better. Honestly, trying new things was a little scary for me. But as I am learning and using these job and school experiences, I am improving on diving in and exploring new options moving forward.
Overview
9
9
years of professional experience
Work History
JDC West Delegate
University of British Columbia
09.2024 - Current
- Currently apart of the accounting team
- Working with diverse perspectives towards a stated objective
- Learning to balance team-based skills and individual skills
- Having to manage time with team practices and coordinate among team members to match scheduling alignment
- Working and learning to to present in from of a group of people
- Also apart of the athletics team for my second year where I help recruit, coordinate and manage team practices and acting as a team mentor for first year delegate
Customer Service Representative-UBCO Hangar Gym
UBCO
09.2023 - Current
- I work with a unique set of software and POS systems that I use to sell all different types of gym memberships
- I assist members in anything that they need, from selling memberships to ensuring that gym is clean
- As a representative of the gym, one of my main responsibilities is to create a positive and safe environment for everyone
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I was apart of the hiring process for next year's applicants, where I helped coordinate group interview questions.
- I booked appointments, sold memberships, and answered phone calls
Guest Services Associate
Okanagan Golf Club
09.2022 - Current
- I was responsible for ensuring guests were well taken care of, and to provide assistance to them with anything that they needed
- I assisted guests with special requests, such as washing golf clubs or to assist them with taking their clubs to their care
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked with heavier machinery by driving a range tractor to pick up the golf balls
Back Shop Employee
Penticton Golf And Country Club
09.2015 - Current
- I was responsible for ensuring a great experience for golfers by providing exceptional service and addressing concerns promptly
- Managed a large golf club storage, where we were responsible for inventory management and the organization of members golf equipment
- Built strong relationships with customers through friendly interactions and tailored recommendations based on individual needs.
- Used equipment such as tractors, power washers, and blowers to ensure the cleanliness of the golf course
- Maintained a clean and safe working environment by adhering to company policies and procedures, promoting a positive atmosphere for both employees and customers.
JDC West Delegate
UBCO Management
09.2023 - 02.2024
- Worked with a diverse group of people to work towards a goal
- Spent months organization and coordination schedules and ensuring we meet deadlines
- I was a apart of the athletics team where I ended up taking a captain's role, ensuring everything is on task
Education
BBA - Accounting
University of British Columbia-Okanagan Campus
Kelowna04.2025
BBA - Business Administration
Okanagan College
Penticton09.2020
Skills
- Microsoft Excel
- Critical Thinking
- Customer Service-working with people
- Complaint resolution
- Building rapport
- Dispute Resolution
- Cashier
- Coordination
- Organizational skills
Languages
English
Native or Bilingual
Golf, running, basketball, soccer, trivia
Growing up, I played a variety of different sports at a high level. While golf I am pursing my professional designation, I am pretty well-rounded in all sports, and played every single one growing up. I also have a hidden talent for trivia, specifically geography. In high school I attended nationals for trivia competition, where we competed against all of the top high schools in the country.
Additional Information
I am a highly motivated person who is very open to learning and willing to try new things. I truly love to learn and to feel like I am apart of something great.
Timeline
JDC West Delegate
University of British Columbia
09.2024 - Current
Customer Service Representative-UBCO Hangar Gym
UBCO
09.2023 - Current
JDC West Delegate
UBCO Management
09.2023 - 02.2024
Guest Services Associate
Okanagan Golf Club
09.2022 - Current
Back Shop Employee
Penticton Golf And Country Club
09.2015 - Current
BBA - Accounting
University of British Columbia-Okanagan Campus
BBA - Business Administration
Okanagan College
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