JACK WATTERSON
Ottawa,Canada
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Associate (CEA)
Linda Blick - Manager, Customer Experience, TD
09.2024 - Current
- Aid customers with everyday banking transactions such as deposits, withdrawals, paying bills, creating drafts, sending wire transfers, and replacing debit cards
- Help customers become more financially confident by giving sound advice on all their accounts with TD (debit, credit, line of credit, etc...)
- Responsible for directing clients to financial advisors through booking in appointments
- Transferring products over to clients if they seek a different type of account
- Printing off monthly statements and emailing documents to set clients if they seek them
Float Support - CANSEC 2024
Marilyn O'Connor - Office Manager, Leonardo DRS
05.2024 - 05.2024
- Greeting clients/vistors and directing them to the appropriate stations
- Supervised activity around the conference
- Provided assistance and helped arrange/direct deligates to VIP meeting rooms
- Aided with cleanup/teardown of events as well as setting up conferences
- Acted as general support for all other CANSEC staff if needed (either for filling on specific stations, or helping bring)
Junior Analyst
Department of Citizenship and Immigration Immigration, Refugees and Citizenship Canada (IRCC)
07.2023 - 09.2023
- Research for immigration officers in the 'Welcome Back To Canada' IRCC project
- Review and reorganization of IRCC employee emails using GC applications and excel
- Proficient with GCdocs, GCcollab, and other Government of Canada software
- Contact: Thomas Triantafillou - thomas.triantafillou@cic.gc.ca
Finance and Administrative Assistant
Facilities Management and Planning (FMP), Carleton University
05.2022 - 05.2023
- Creation of invoices using IBM Maximo software
- Managed data entry and verification of work orders and payroll into IBM Maximo software
- Assisted in analysis and revision of FMP Dept work structure and approach to completion of invoicing/work orders
- Collection/review/distribution of pay stubs to office coworkers
- Office administrative support: reorganization, filing, mail
- Contact: Davin Paulin - Carleton University, FMP Manager, Administrative Finance - davinpaulin@cunet.carleton.ca
Host, Server, Take Out Window
Black Dog Bistro
06.2019 - 09.2021
- Receiving and managing telephone take out dining orders
- Showing customers to their tables
- Contact: Dot Janz, President & Owner -613-692-3779
Education
Honours Bachelor of Commerce - Option in Accounting
Telfer School of Management, University of Ottawa
Ottawa, Ontario01-2026
Skills
- Proficient in Microsoft Word, Excel, Powerpoint
- Proficient in Google Docs, Sheets, Slides
- Public speaking
- Team collaboration
- Communication
- Zoom/Teams Videoconferencing
- IBM Maximo Software experience
- Government of Canada Software experience
- CEA software
- Customer service
- Problem solving
- The ability to resolve difficult issues effectively with composure
Accomplishments
- Admission Scholarship, Telfer School of Management, University of Ottawa (09/2021)
- Ontario Scholar, John McRae Secondary School (06/2021)
- Honour Society, John McRae Secondary School (06/2018 - 06/2021)
LANGUAGES
English - Full Professional Proficiency
Native or Bilingual
French - Professional Working Proficiency
Limited Working
Awards
- Admission Scholarship, Telfer School of Management, University of Ottawa (09/2021) - final admission average of 80% or higher; $2000 value,
- Ontario Scholar, John McCrae Secondary School (06/2021) - average of 80% or higher in Grade 12
- Honour Society, John McCrae Secondary School (06/2018 -06/2021) - average of 80% or higher, Grade 9-12
Certification
- Fundamentals of Digital Marketing - Services Marketing, Google Certificate (completed 02/2024)
Interests
- Piano - Grade 8 Royal Conservatory
- Critiquing Movies
- Video Gaming
- Hockey
- Golf
- Travel
Timeline
Customer Experience Associate (CEA)
Linda Blick - Manager, Customer Experience, TD
09.2024 - Current
Float Support - CANSEC 2024
Marilyn O'Connor - Office Manager, Leonardo DRS
05.2024 - 05.2024
Junior Analyst
Department of Citizenship and Immigration Immigration, Refugees and Citizenship Canada (IRCC)
07.2023 - 09.2023
Finance and Administrative Assistant
Facilities Management and Planning (FMP), Carleton University
05.2022 - 05.2023
Host, Server, Take Out Window
Black Dog Bistro
06.2019 - 09.2021
Honours Bachelor of Commerce - Option in Accounting
Telfer School of Management, University of Ottawa
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