Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Juviya Reji

Langley,BC

Summary

To thrive in an environment of growth and excellence, securing a position that offers opportunities for professional challenges and innovative self-development, ultimately contributing to the achievement of both personal and organizational goals. As a highly organized, self-motivated, and responsible individual, I aim to become an integral part of the company's staff, gaining valuable work experience. I excel in team environments, fostering positive relationships with colleagues and management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

U-Haul Moving and Storage
05.2022 - 02.2023
  • Provide customer service by assisting customers inside and outside U-Haul Center with U-Haul products & services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Answer approximately 15 incoming customer calls and educate customers regarding products and services, eventually increasing goal of answering customer calls by 85%
  • Prepare rental invoices and accept equipment returned from rental.

Supervisor

Dosa Paragon (South Indian Restaurant)
04.2020 - 08.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Provided exceptional service to 100+ customers per shift, reducing wait times
  • Efficiently processed transactions, maintained store standards, and handled POS
  • Led team of 3, ensuring guest satisfaction and mentoring new staff
  • Resolved customer issues promptly, enhancing restaurant reputation
  • Collaborated on promotions, contributing to increased sales
  • Solicited customer feedback to identify and improve on areas of weakness

Cashier/Supervisor

Dosa Paragon (South Indian Restaurant)
05.2019 - 08.2019
  • Provided exceptional service to 100+ customers per shift, reducing wait times
  • Efficiently processed transactions, maintained store standards, and handled POS.
  • Built positive relationships with customers to increase repeat business
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.

Education

Bachelor’s in Business Administration - Human Resource Management

Trinity Western University
Langley, BC
12.2023

Skills

  • Proficient in Microsoft Word, Excel, PowerPoint
  • Strong interpersonal and communication abilities
  • Impelling customer service skills
  • Problem-solving abilities
  • Proficient in operating POS and cash handling
  • Ability to prioritize tasks effectively

Certification

Chartered Professionals in Human Resources (CPHR), Trinity Western University, Langley, BC, 01/2024 - 04/2024

Projects

Labour History Interview

Course Name: BUSI 351 Labour and Employee Relations, 09/2022 - 12/2022 

To gain an understanding of the history of work practices and unionization through interviewing a person who has been a) part of the workforce for more than 20 years and to explore the evolution of unionized work environments and their impact on employment rights., Conducted an in-depth interview with Ms. Judy, a retired healthcare professional with 35 years of experience in a unionized environment. Explored historical work practices, unionization, and its impact on employment rights. Aligned insights with course content on employee involvement in addressing workplace hazards. 

Integrating HRM Concepts and Resources for Organizational Success 

Course Name: BUSI 493 Integrated project: HRM, 01/2023 - 04/2023

To enhance knowledge in Human Resource Management (HRM) through a comprehensive exploration of HRM functions and the evaluation of diverse resources, culminating in an integrated teaching plan., Conducted an in-depth analysis of the key HRM functions and developed a nuanced understanding of the importance of each function in contributing to overall organizational success. Developed an integrated teaching plan for a Human Resource Management course demonstrating the ability to bridge theory and practice in HRM education. Identified resource pairings for comprehensive study on specific HRM topics. 

Research on HR Best Practices

Course Name: BUSI 459 Professional Practice in HR, 01/2024 - 04/2024

To learn the practices of an HR professional by analyzing the effectiveness of an organization’s current HR systems and assisting in the creation of effective and ethical HR systems that will better achieve the organization’s mission and strategic goals., Conducted a comprehensive literature review on HRM best practices within diverse organizations, focusing on implementation and management of HRM systems/processes. Engaged with HR professionals from three organizations to understand and report on their HRM activities, aligning with the research paper's focus. Analyzed and reported on the structures of the HR Departments within these organizations. Critiqued the HRM structures, systems, and processes of a selected organization, resembling an HR Audit.

Timeline

Customer Service Representative

U-Haul Moving and Storage
05.2022 - 02.2023

Supervisor

Dosa Paragon (South Indian Restaurant)
04.2020 - 08.2021

Cashier/Supervisor

Dosa Paragon (South Indian Restaurant)
05.2019 - 08.2019

Bachelor’s in Business Administration - Human Resource Management

Trinity Western University
Chartered Professionals in Human Resources (CPHR), Trinity Western University, Langley, BC, 01/2024 - 04/2024
Juviya Reji